Leave and Accommodation Analyst

Your Opportunity:

We are looking for a Leave and Accommodation Analyst to join our Human Resources Shared Services Team! Under the supervision of the team manager, this role is responsible for leaves of absence (LOA) and ADA Accommodation case management for Chewy. This role will review leave and accommodation cases under Federal and State guidelines and Chewy policy including FMLA, short-term disability, state and local leave, parental leave, and unpaid personal leaves of absence. This position maintains consistent contact and timely follow-up, creating a positive Leave experience. You will also partner with customers such as Benefits, Legal, Payroll, Local HR Teams, and our Third-Party Administrator, to ensure timely resolution of cases.

What you’ll do:

• Handle an ongoing caseload of leave and ADA requests/critical issues ensuring high performance, accuracy, and compliance with internal standards and legal requirements.
• Educate employees and HR on complicated aspects of return to work, accommodations, and complex case processes.
• Collaborate with internal customers to make recommendations based on federal regulations and company policies.
• Audit implemented accommodations to ensure viability and proactively engage when adjustments are needed.
• Lead the pre-employment accommodation process by providing end-to-end case management including engaging the candidate, hiring manager, and other customers.
• Effectively document, analyze, and resolve leave and accommodation-related issues.
• Maintain relevant HR repositories, job aids, and SOPs, to ensure tools and communications are up to date.
• Identify and guide on high-risk legal events including accommodation denials and potential termination actions.
• Confer, coordinate, negotiate, and partner with our LOA TPA, HR, Legal, Payroll, Managers, Benefits, Team Members, and other departments/systems as appropriate.
• Based on case performance insights in ServiceNow, partner with sites to enhance their understanding and improve case operation in ServiceNow.
• Perform complex problem solving to find opportunities for improvement, communicate findings, and audit to ensure effective resolution.
• Partner with Payroll to resolve any pay discrepancies or issues in the handling of an LOAA Claim.
• Collaborate with cross-functional teams to review operational processes and systems, identify areas for improvement, and implement significant changes to enhance the overall LOAA experience.
• Use data-driven insights to counsel decision-making processes related to LOAA case management strategies and procedures.

What you’ll need:

• Bachelor’s Degree in Human Resources or related field preferred
• 3 years’ experience years administering requests for accommodations, LOA, and FMLA
• Sophisticated knowledge of US Federal, State, and Local leave law, the Americans with Disabilities Act, and other leave-related regulations
• Preserves confidentiality of employee medical documentation and files with an understanding of HIPAA requirements
• Demonstrable knowledge in using ServiceNow or similar HR case management software
• Strong analytical skills with experience in conducting root cause analysis and driving process improvements.
• Excellent customer service and strong communication with an ability to answer questions thoughtfully and resolve difficult situations with Team Members and leaders
• Validated organizational skills including the ability to prioritize workload, balance conflicting priorities, and attention to detail