Leave of Absence (LOA) & Accommodations Specialist - West Bend, Wisconsin

Leave of Absence (LOA) & Accommodations Specialist - West Bend, Wisconsin                                                      

As part of Delta Defense’s Payroll and Benefits team, the Leave of Absence & Accommodations Specialist owns the day-to-day administration of our leave of absence and workplace accommodation programs. You’ll guide employees and managers through leave and accommodation requests from start to finish—coordinating the interactive process, reviewing documentation, and ensuring each case is handled with care, consistency, and compliance with applicable federal and state laws, regulations, and internal practices.

In this role, you’ll partner closely with employees, managers, and HR team members to drive timely, accurate case resolution—especially during important life events when clear communication and follow-through matter most. You’ll also serve as a trusted resource for interpreting policy and regulatory guidance, using sound judgment to navigate complex or sensitive situations with professionalism and discretion.

This position operates with a high level of autonomy and accountability. You’ll manage multiple cases at once, maintain thorough documentation, and escalate or collaborate with HR leadership when situations require additional guidance. As needed, you’ll provide backup support for payroll and benefits activities to help the team meet critical deadlines.

**The ideal candidate brings** strong working knowledge of leave and accommodation regulations, a detail-oriented and organized approach to case management, and the interpersonal skills to deliver an employee-centered experience while building collaborative partnerships with leaders.

Essential Duties and Responsibilities:

• Administer employee leave programs including FMLA, ADA, state leave programs, military leave, and company-provided leave benefits.
• Independently manage a portfolio of leave and accommodation cases from intake through resolution, exercising judgment in interpreting company policies and regulatory guidance.
• Review leave and accommodation requests to determine eligibility, and collect and analyze required documentation to determine appropriate resolutions.
• Coordinate the ADA interactive process and partner with managers and employees to identify reasonable accommodations.
• Apply knowledge of federal and state leave and accommodation laws to ensure compliant administration and appropriate employee guidance.
• Track and manage leave cases to ensure accurate documentation, timely communication, and regulatory compliance.
• Provide expert guidance to employees and managers on leave and accommodation processes, ensuring case decisions and documentation align with regulatory requirements, company policy, and consistent handling standards.
• Partner with managers, HR leadership, payroll, and benefits teams to address complex employee situations and ensure proper handling of pay, benefits continuation, and return-to-work processes.
• Interpret company policies and applicable regulations to determine appropriate leave designations, accommodation paths, and return-to-work outcomes.
• Identify complex or high-risk situations and escalate as appropriate while recommending practical and compliant solutions.
• Maintain accurate and confidential documentation within HR systems.

Required Education/Experience/Skills: 

• 3+ years of experience in human resources, leave administration, benefits, payroll, or HR operations.
• Strong working knowledge of federal and state leave and accommodation regulations (including FMLA and ADA), with the ability to interpret requirements and translate them into practical guidance for employees and leaders.
• Demonstrated ability to interpret regulatory guidance and internal policies and apply them to real-world employee situations using sound judgment.
• Detail-oriented and organized approach to case management, with the ability to manage multiple cases simultaneously.
• Strong emotional intelligence and the interpersonal skills to deliver an employee-centered experience while building collaborative partnerships with leaders
• Ability to communicate with empathy and clarity, supporting employees through leave and accommodation needs while partnering effectively with leaders on timely, appropriate solutions.
• Strong attention to detail and problem-solving skills. You can analyze leave and accommodation requests, spot inconsistencies or missing information, and resolve issues by balancing employee experience, company policy, and regulatory requirements.
• Demonstrates the Core Values of Delta Defense, LLC.

Work Location:

This role is based at our headquarters in West Bend, WI. For those opting for a hybrid schedule, this involves working in-office minimum three days a week. 

Why Work at Delta Defense?

Because culture matters—and ours is legit.

• Fast-paced, mission-driven, and genuinely fun
• #25 on The Wall Street Journal’s 2025 Top 100 America’s Most Loved Workplaces
• Newsweek Top 100 America’s Most Loved Workplaces (2023 & 2024)
• Inc. 5000 “Fastest Growing Private Companies” – 14 years in a row

Most importantly, your work here actually matters.

You’ll help Americans protect themselves, their families, and their freedoms—every single day.

Work for Delta Defense, the private company that provides Marketing, Operations and Customer Service for the U.S. Concealed Carry Association. The USCCA safeguards life, freedom, and finances for responsible American protectors. Learn more about the USCCA at https://www.usconcealedcarry.com/

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.