Delta Dental Insurance Company Jobs

Leave of Absence Case Manager

Delta Dental Insurance Company

Leave of Absence Case Manager

Posted 3 Days Ago

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Hiring Remotely in United States

Remote

57K-119K Annually

Mid level

Healthtech • Insurance

To improve health by providing access to quality care. #LifeatDDins #DeltaDentalCares

The Role

The Leave of Absence Case Manager oversees case management for employee leaves and workplace accommodations, ensuring compliance, coordination, and documentation.

Summary Generated by Built In

The Leave of Absence (LOA) Case Manager provides end-to-end case management for employee leave and workplace accommodation matters. This role ensures consistent intake, timeline management, stakeholder coordination, and documentation practices across LOA and ADA interactive process workflows. The LOA Case Manager serves as a central point of contact to support employees and leaders, identify risk or compliance concerns early, and escalate to appropriate HR partners (Employee Relations, Legal, Benefits, Workers' Compensation, Payroll, etc.) when needed. This position is ideal for an HR professional who is highly organized, detail-oriented, and comfortable managing sensitive matters with discretion while balancing service delivery, compliance, and employee experience. Responsibilities

Manage end-to-end LOA and accommodation cases, including intake, documentation, timeline tracking, and resolution.

Coordinate and document the ADA interactive process, including meetings, accommodation options explored, and final outcomes.

Partner with leaders to ensure clear, consistent documentation of interactive process efforts, business considerations, and return-to-work expectations.

Conduct case research and support fact-finding activities for matters involving leave, accommodations, attendance, and return-to-work issues.

Compile case documentation, timelines, and supporting materials to inform investigations and employment-related decision-making.

Partner with Legal, and business leaders to support employment determinations related to: Failure to return from leave Unauthorized or unapproved LOA Exhaustion of leave entitlements Permanent or indefinite work restrictions

Identify and assess risk indicators across cases (e.g., policy non-compliance, inconsistent documentation, interactive process breakdowns) and escalate appropriately.

Proactively support risk mitigation by ensuring compliant processes, thorough documentation, and alignment with company policy and applicable laws.

Serve as the central coordinator across stakeholders (leaders, employees, HR, Benefits, Payroll, Workers’ Compensation, and vendors) to ensure timely, consistent case progression.

Maintain high-quality, confidential case records and track key metrics to support audit readiness, reporting, and continuous improvement.

Qualifications

2+ w/Bachelor’s degree
Experience partnering with third-party leave administrators and/or Workers’ Compensation programs.
Experience supporting complex casework involving overlapping HR disciplines (leave + performance + policy + risk).
Experience working in environments undergoing change (process modernization, transformation, or operational improvements).
Proficiency with HR systems and case/ticketing tools (any platform) and strong documentation discipline.

Base Pay Information
The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental’s assessment of the candidate’s knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. Pay Grade 18. $56,900 - $119,200

About the Team

We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment focused on teamwork and camaraderie.

Discover the smiling faces behind Delta Dental and experience our values and culture in action by connecting with us on social media. Follow Delta Dental Ins. on Facebook and Instagram, #LifeatDDins on Facebook and Instagram, Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn. If you've got an appetite for innovation and want to be a part of a team that’s transforming the future of health care, join us!

Since 1955, we have offered comprehensive, high-quality oral health care benefits to millions of enrollees and built the strongest network of dental providers in the country. The Delta Dental of California network includes affiliates Delta Dental Insurance Company; Delta Dental of Pennsylvania; Delta Dental of New York, Inc.; Delta Dental of the District of Columbia; Delta Dental of Delaware, Inc.; and Delta Dental of West Virginia, providing dental benefits to more than 31 million people across 15 states, the District of Columbia, Puerto Rico and the Virgin Islands.

The company and its affiliates are part of Delta Dental Plans Association (DDPA), a not-for-profit national association based in Oak Brook, Illinois. Through our national network of Delta Dental companies, we offer dental coverage in all 50 states, Puerto Rico and other U.S. territories. We offer vision coverage through DeltaVision in 15 states and the District of Columbia. Collectively, we deliver benefits to more Americans than any other dental insurance company.

Delta Dental Ins. is an equal opportunity employer and is committed to providing a professional work environment free from discrimination and harassment. Individuals seeking employment at Delta Dental are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, actual or perceived physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category. Delta Dental is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, we have adopted and maintain an Equal Employment Opportunity Policy, Harassment-Free Work Environment Policy, and Respectful Workplace policies and will not tolerate violations of these policies.

Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico, District of Columbia (Washington D.C.) or other US Territories at this time.

Proof of eligibility to work in the United States must be provided if selected for hire.

*Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York

If You Are A Current Employee Click Here To Apply

Skills Required

2+ years of experience with Bachelor's degree
Experience with third-party leave administrators
Experience managing complex HR casework
Experience in changing environments
Proficiency in HR systems and documentation

Delta Dental Insurance Company Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Delta Dental Insurance Company and has not been reviewed or approved by Delta Dental Insurance Company.

Retirement Support — Retirement support is positioned as a standout element, including a sizable automatic 401(k) contribution plus additional matching. This boosts overall total-rewards value even when base pay is viewed as only mid-market in some areas.
Affordable Benefits — Core coverage is framed as unusually low-cost to employees, including fully employer-paid dental and vision and low employee contribution medical options. This creates meaningful take-home value beyond cash compensation.
Leave & Time Off Breadth — Time-off offerings are described as generous, including broad PTO/holidays and additional paid leave features such as parental leave. These policies increase perceived rewards and help balance workload demands.

Learn more about Delta Dental Insurance Company's Compensation & Benefits →

Delta Dental Insurance Company Insights

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The Company

HQ: San Francisco, California

5,975 Employees

Year Founded: 1955

What We Do

At Delta Dental, we’re behind millions of smiles and counting. For over 68 years, we’ve served our communities by increasing access to affordable, quality care – but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building programs that offer opportunities for advancement, create meaningful connections, and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all. We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment. Delta Dental of California, Delta Dental of New York, Inc., Delta Dental of Pennsylvania, and Delta Dental Insurance Company are members, or affiliates of members, of the Delta Dental Plans Association, a network of 39 Delta Dental companies throughout the country. Together with our affiliate companies, form one of the nation’s largest dental benefits delivery systems, covering over 31 million enrollees. Headquartered in San Francisco, we are members of the Delta Dental Plans Association, a network of companies that provides dental coverage to 80 million people. Delta Dental provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.