By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.
Job DescriptionThe Learning Technology Solutions Manager reports to the Learning & Development Solutions Lead in a Global Capability Center. Two positions will share responsibility for administering, governing, and optimizing the Learning and Talent Management technology portfolio. Product assignments will reflect evolving business and portfolio needs and may include established, emerging, and newly launched technologies. Together, the roles enable Takeda curators, learners, people leaders, and other users to access and effectively leverage the portfolio.
Working across global teams and time zones, this role is a hands-on partner and primary point of support for platform users and curators. It resolves tickets, troubleshoots product challenges, manages licenses and access, delivers training, and advises enterprise and functional teams on effective use of the portfolio. Key partners include product owners, technology teams, vendors, shared services, and functional learning teams, including GSQ and DD&T where applicable.
How you will contribute:
- Administer an assigned group of learning technology products, including configuration, access, permissions, publishing, testing, maintenance, and issue resolution.
- Adapt product responsibilities with the other Learning Technology Solutions Manager as technologies, priorities, capacity, and user needs evolve.
- Support readiness, launch, adoption, and transition to operations for new and emerging products.
- Triage and resolve user and curator tickets; investigate root causes, coordinate escalations, and communicate solutions and workarounds.
- Guide curators and users on how to use, manage, and optimize platforms; deliver onboarding, training, office hours, demonstrations, job aids, FAQs, and self-service resources.
- Manage licenses, subscriptions, access, utilization, renewals, and records with product owners, procurement, vendors, and technology teams.
- Partner with enterprise and functional learning teams, including GSQ and DD&T where applicable, to recommend scalable technology solutions and avoid unnecessary customization or duplication.
- Use ticket trends, feedback, license data, and analytics to identify product gaps, adoption barriers, and improvement opportunities.
- Maintain product documentation, governance standards, release communications, and knowledge articles; coordinate releases, incidents, enhancements, integrations, risks, and service improvements.
Skills and qualifications:
- Bachelor’s degree or equivalent experience and 5 years of relevant experience in learning technology, platform administration, product support, learning operations, HR technology, or a related field.
- Hands-on experience supporting digital learning platforms such as BLOOM, Novo-Ed, Synthesia, content hubs, learning pathways, or similar products.
- Experience with ticket management, troubleshooting, root-cause analysis, incident escalation, user support, and knowledge management.
- Experience managing licenses, subscriptions, access, permissions, utilization, vendor relationships, and renewals.
- Ability to train and enable curators and users through demonstrations, facilitation, documentation, job aids, and self-service resources.
- Strong consultative skills, with the ability to translate enterprise or functional needs into practical, scalable technology solutions.
- Working knowledge of content curation, platform governance, metadata, testing, accessibility, quality assurance, and lifecycle management.
- Strong service orientation, problem-solving, attention to detail, and ability to manage priorities and influence global, cross-functional stakeholders.
This role combines hands-on platform administration, troubleshooting, user and curator enablement, license management, and technology consultation. Its primary focus is delivering reliable, scalable, and user-centered learning technology products and services, with solution design and content curation consultation as needed.
LocationsIND - BengaluruWorker TypeEmployeeWorker Sub-TypeRegularTime TypeFull timeSkills Required
- Bachelor's degree or equivalent experience
- Five years of relevant experience in learning technology, platform administration, product support, learning operations, HR technology, or a related field
- Hands-on experience supporting digital learning platforms such as BLOOM, Novo-Ed, Synthesia, content hubs, learning pathways, or similar products
- Experience with ticket management, troubleshooting, root-cause analysis, incident escalation, user support, and knowledge management
- Experience managing licenses, subscriptions, access, permissions, utilization, vendor relationships, and renewals
- Ability to train and enable curators and users through demonstrations, facilitation, documentation, job aids, and self-service resources
- Strong consultative skills and ability to translate enterprise or functional needs into practical, scalable technology solutions
- Working knowledge of content curation, platform governance, metadata, testing, accessibility, quality assurance, and lifecycle management
- Strong service orientation, problem-solving, attention to detail, prioritization, and ability to influence global cross-functional stakeholders
Takeda Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Takeda and has not been reviewed or approved by Takeda.
-
Retirement Support — Employer-funded retirement is described as notably strong, combining a dollar-for-dollar 401(k) match with an additional company contribution that scales with age and service. Access to an employee stock purchase plan further supports long-term wealth building.
-
Parental & Family Support — Paid bonding leave for all parents, substantial adoption/surrogacy reimbursement, and robust caregiver resources (backup care and Maven family-forming support) are emphasized as core strengths. These offerings create a comprehensive safety net for a range of family situations.
-
Healthcare Strength — Multiple medical plan options (nationwide PPO/HSA and regional HMOs), employer HSA funding, and integrated mental-health and well-being programs signal depth in coverage. Preventive care is covered in-network, and plan choices by state expand access.
Takeda Insights
What We Do
For over 240 years, Takeda’s propensity to evolve has driven the next generation of innovation, and as a future-focused organization, we’re continuing to drive forward with endurance in our steadfast pursuit to achieve the best outcomes for our patients in a rapidly changing world. We have been preparing for this period of value creation by investing in data, digital and technology, and we’re proud of our employees and their commitment to turning groundbreaking ideas into life-changing impacts. Since our founding in Japan, integrity and putting patients first have been at the heart of our identity, and we will emerge ready for our future as one of the most trusted and science-driven digital biopharmaceutical companies. Join a team where your innovation impacts lives. Together, we’ll realize improved outcomes by improving data quality, enhancing launch execution and improving the patient journey. You’ll play a critical role in accelerating data collection and increasing accuracy across all parts of the business. Patients across the globe will benefit from access to treatments afforded by greater opportunities and efficiency in our research and development.
Why Work With Us
We connect to our history and Japanese heritage through everything we do to bring our purpose, values, vision, and imperatives to life. We are committed to bringing better health and a brighter future to patients. Being a part of Takeda means having the opportunity to be a part of something bigger than yourself.
Gallery
.jpeg)
