The Role
Designs, delivers, and supports firm-wide learning initiatives; develops training content; advises leaders on training needs; ensures regulatory compliance and knowledge of bank products; provides client-facing service and supports team training experiences. Partners with colleagues to deliver timely training and may perform other related duties.
Summary Generated by Built In
Job Summary & Responsibilities
The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job
Pinnacle is an Equal Opportunity Employer committed to fostering an inclusive work environment.Preferred Qualifications
Minimum Experience: minimum 3-4 years of formal/informal training experience.
Required Knowledge, Skills & Abilities: Proficient in Microsoft Office (Word, Excel, and PowerPoint) or related software. Specialized knowledge of products/services and/or core application systems in which the Learning and Development team has responsibility. In-depth understanding of the firm's culture. Knowledge of federal a state banking regulations and compliance. Broad knowledge of bank products and services. Effective interpersonal skills, including verbal and written communication skills. Effectively create, lead and manage projects. Ability to work effectively with a wide range of clients and colleagues. Strong public speaking and presentation skills. Excellent client service skills. Tact and diplomacy in dealing with both clients and team members. The physical activities of this job include but are not limited to the ability to stand and sit for prolonged periods of time, use of manual dexterity, verbal communication, visual acuity, repetitive motion, and the ability to hear. Often long periods of mental concentration are required. Other activities are the ability to bend, climb, balance, stoop, kneel, crouch, reach, walk, push, pull, lift, and grasp.
Job Summary:
A Learning & Talent Development Advisor should demonstrate commitment to delivering distinctive service. This position will be responsible for supporting the learning and development initiatives throughout the firm, developing new learning opportunities as needed and ensuring team members are knowledgeable of Pinnacle practices and maintain regulatory requirements in the areas which the Learning & Talent Development Advisor is responsible.
Job Duties and Responsibilities:
A Learning & Talent Development Advisor should demonstrate commitment to delivering distinctive service. This position will be responsible for supporting the learning and development initiatives throughout the firm, developing new learning opportunities as needed and ensuring team members are knowledgeable of Pinnacle practices and maintain regulatory requirements in the areas which the Learning & Talent Development Advisor is responsible.
Job Duties and Responsibilities:
- Provide distinctive service to clients and prospects, in person and over the telephone. Respond to client inquiries and satisfactorily resolve client issues. Support firm-wide achievement of the three-ring standard (all phones answered by a live person within three rings). Facilitate and support ongoing and new learning initiatives and/or design and develop training content in a manner that models Pinnacle values. Take ownership of team member's training experience and results. Advise team leaders on training-related initiatives and resources as needed. Partner with and assist other team members as needed to ensure timely delivery of training. Meet all the client's financial needs, both business and personal, and refer clients to other specialty areas such as Trust, Investments, Insurance, Treasury Management, etc. as appropriate. Assist other team members as needed to ensure delivery of distinctive service. Perform other related duties and responsibilities as assigned.
The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job
Pinnacle is an Equal Opportunity Employer committed to fostering an inclusive work environment.
Minimum Education: College degree is preferred -- finance or business-related field. Minimum of 10 years' experience in financial services;
Minimum Experience: minimum 3-4 years of formal/informal training experience.
Required Knowledge, Skills & Abilities: Proficient in Microsoft Office (Word, Excel, and PowerPoint) or related software. Specialized knowledge of products/services and/or core application systems in which the Learning and Development team has responsibility. In-depth understanding of the firm's culture. Knowledge of federal a state banking regulations and compliance. Broad knowledge of bank products and services. Effective interpersonal skills, including verbal and written communication skills. Effectively create, lead and manage projects. Ability to work effectively with a wide range of clients and colleagues. Strong public speaking and presentation skills. Excellent client service skills. Tact and diplomacy in dealing with both clients and team members. The physical activities of this job include but are not limited to the ability to stand and sit for prolonged periods of time, use of manual dexterity, verbal communication, visual acuity, repetitive motion, and the ability to hear. Often long periods of mental concentration are required. Other activities are the ability to bend, climb, balance, stoop, kneel, crouch, reach, walk, push, pull, lift, and grasp.
Skills Required
- Minimum of 10 years' experience in financial services
- Minimum 3-4 years of formal/informal training experience
- Proficient in Microsoft Office (Word, Excel, PowerPoint) or related software
- Specialized knowledge of products/services and core application systems for Learning and Development
- Knowledge of federal and state banking regulations and compliance
- Broad knowledge of bank products and services
- Effective interpersonal, verbal and written communication skills
- Ability to create, lead and manage projects
- Strong public speaking and presentation skills
- Excellent client service skills, tact and diplomacy
- Ability to stand, sit for prolonged periods and perform physical activities listed
- College degree (finance or business-related) preferred
Synovus Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Synovus and has not been reviewed or approved by Synovus.
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Parental & Family Support — Fully paid 12‑week parental and adoption leave is highlighted for eligible mothers and fathers, indicating strong support for family needs. This policy is repeatedly positioned as a standout element of the package.
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Leave & Time Off Breadth — PTO is available from the first day of service and scales with tenure, pointing to accessible and growing time‑off availability. Company materials indicate companywide PTO policies rather than ad‑hoc discretion.
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Equity Value & Accessibility — An employee stock purchase plan includes a 15% company match on contributions (up to a 7% cap by service), providing accessible equity participation beyond base pay. This feature is presented as a notable value‑add in the package.
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The Company
What We Do
Synovus is a full-service, top-performing mid-cap bank with over $57 billion in assets and $7.3 billion in capital and has been named one of Newsweek’s Most Trustworthy Companies. Our purpose is to enable people to reach their full potential, and we pursue that aspiration in all the communities we serve across the Southeast and beyond. Whether you’re a prospect, client, or team member, we know you have goals you want to reach. We’ll help you get there
