Learning Systems Manager

EquipmentShare is Hiring a Learning Systems Manager

EquipmentShare is searching for a Learning Systems Manager for our corporate office in Columbia, MO, to support our team as the department continues to grow.  

Job Summary: We are looking for an experienced and strategic Learning Systems Manager to lead the administration, optimization, and continuous improvement of our learning management system (LMS) and other learning technologies. The Learning Systems Manager will play a key role in ensuring that our learning platforms and solutions meet the evolving needs of the organization, enhance employee development, and contribute to the achievement of business goals. This role involves leadership, system management, cross-functional collaboration, and the ability to drive innovation in learning technology.

Duties/Responsibilities:

• Perform job duties in accordance with EquipmentShare’s vision, mission, and values.
• Be an active member of the L&D Department.  
• Establish and maintain professional working relationships with internal departments, branches, and field employees across the organization.
• Establish and maintain advanced-level knowledge of EquipmentShare products, service offerings, operational procedures, and core operating systems to ensure the highest level of quality and accuracy with training and educational materials.

      Leadership and Strategy: 

• Lead the strategy, implementation, and management of the organization’s learning management system (LMS) and related platforms.
• Develop and execute a comprehensive learning technology roadmap aligned with organizational objectives.
• Manage a team of Learning Systems Support Specialists, providing guidance, mentorship, and professional development.
• Serve as a key point of contact for senior leadership, learning and development teams, and IT to ensure alignment of learning technology solutions with organizational goals.

      Learning Platform Administration and Optimization: 

• Oversee the day-to-day operation, configuration, and maintenance of the LMS and related learning technologies.
• Ensure optimal functionality, availability, and performance of all learning platforms, resolving issues as they arise.
• Collaborate with vendors and third-party providers to manage platform upgrades, integrations, and new feature implementations.
• Continuously assess and improve the usability and user experience of learning platforms to drive engagement and learner satisfaction.
• Becoming an expert and active user of the learning management system (Docebo) to provide a consistent, stable, well-built, and user-friendly learning environment. 
• Ensure the LMS supports various learning modalities, such as blended learning, instructor-led training (ILT), eLearning, microlearning, and mobile learning.

     Reporting and Analytics:  

• Develop and manage learning analytics and reporting processes to provide actionable insights into learning progress, engagement, and effectiveness.
• Collaborate with L&D, Human Resources, and business leaders to create custom reports and dashboards that support decision-making, identify trends, and measure training impact.
• Leverage learning data to improve content offerings, learner engagement, and overall learning program effectiveness.

      Compliance and Governance:  

• Ensure compliance with internal policies and regulatory requirements regarding learning data, learner privacy, and content delivery.
• Maintain accurate records of training and certification activities to support audits, compliance checks, and organizational reporting requirements.

       Innovation and Continuous Improvement: 

• Identify opportunities for system improvements, enhancements, and new features that could enhance learning experiences.
• Stay current on emerging trends in learning technologies and make recommendations for system upgrades or new tools.

       User Support and Training: 

• Develop and deliver training programs to ensure that employees, managers, and administrators can effectively use the LMS and other learning platforms.
• Provide ongoing support to end users, addressing questions, troubleshooting issues, and ensuring a positive learning experience.
• Maintain a user support strategy, including self-service resources, FAQs, and escalation procedures.
• Provide troubleshooting support for users experiencing technical issues with the LMS or other learning tools.
• Act as the main point of contact for resolving system access, functionality, or reporting issues.
• Perform other related duties as assigned.

Qualifications 

• Bachelor's or associate’s degree in Instructional Technology, Business, IT, or related field or equivalent experience.
• 3+ years of experience in the administration, implementation, or management of learning management systems, eLearning platforms, or related technologies.
• Knowledge of IT systems, learning management systems, and project management software. 
• A passion for helping others and a willingness to go the extra mile in providing nothing less than exceptional service and a positive customer experience.
• Experience with training and development in a corporate enterprise environment.
• Ability to quickly learn technologies.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
• Working knowledge of PC and Mac operating systems, iPhones, and iPads.
• Working knowledge of Google Suite, including Gmail, Docs, Sheets, and Drive.
• Working knowledge of Microsoft Office products.
• Occasional travel may be required for system implementations, training sessions, or cross-functional meetings.
• Commitment to ongoing professional development.
• Ability to work independently and collaboratively, communicate effectively, and deliver and receive feedback in a team-oriented environment.
• Self-starter and highly motivated with a strong, positive work ethic that contributes to the vision of the department and the company.

Additional qualifications that could help you succeed even further in this role include:

• Experience working as a system administrator for an enterprise LMS (e.g., Docebo, Cornerstone, etc.)
• Experience integrating LMS technology with enterprise applications and business data.
• Experience with project management platforms (Monday.com).
• Familiarity with SCORM, AICC, xAPI, and other eLearning standards.
• Experience with eLearning authoring tools (e.g., Adobe Captivate, Articulate Storyline, etc.)
• Demonstrable experience with change management, identifying new opportunities, and influencing a new direction/process.
• Experience performing in a global team environment, collaborating with others, handling multiple projects, meeting deadlines, engaging with teams remotely, and supporting and troubleshooting with virtual clients.

Why We’re a Better Place to Work

• Competitive salary.

• Medical, Dental and Vision coverage for full-time employees.

• 401(k) and company match.

• Generous paid time off (PTO) plus company paid holidays.

• Stocked breakroom and full kitchen, chef prepared meals daily (breakfast and lunch).

• State of the art onsite gym (Corporate HQ) with instructor led-courses/Gym stipend for remote employees.

• Seasonal and year round wellness challenges.

• Company sponsored events (annual family gatherings, happy hours and more).

• Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer time per year. 

• Opportunities for career and professional development with conferences, events, seminars and continued education. 

About You 

Our mission to change an entire industry is not easily achieved, so we only hire people who are inspired by the goal and up for the challenge. In turn, our employees have every opportunity to grow with us, achieve personal and professional success and enjoy making a tangible difference in an industry that’s long been resistant to change. 

EquipmentShare is committed to a diverse and inclusive workplace. EquipmentShare is an equal opportunity
employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation,
protected veteran status, disability, age, or other legally protected status.