Learning Systems and Data Specialist

Your Journey at Crowe Starts Here:

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description:

The Learning Systems and Data Specialist plays a crucial role in ensuring the efficient and effective management of our learning systems. This role involves system administration tasks, including problem resolution, content delivery, and providing best practice insights system functionality. The specialist is responsible for maintaining the learning catalog, configuring learning programs, and processing continuing education credits. Additionally, this role supports our data management efforts, producing reports, managing data requests, and conducting qualitative and quantitative data analysis to support organizational strategy and business objectives.

The primary responsibility of this role includes the following:
System Administration

• Assists the LMS Administrator with daily management of the LMS to ensure an efficient and effective delivery of content to learners. Responsible for problem resolution from inquiry to fulfillment.
• Acts as an LMS consultant, providing best practice insight into all LMS functionality including creating events, sessions, curricula, evaluations, email notifications, custom reports, standard reports, and uploading content (e-learning modules, materials, videos).
• Maintains the training catalog within the LMS by working with internal and external teams to publish training materials, configuring training plans and curricula, and defining parameters for training assignments.
• Manipulate data from multiple tracking systems and process continuing education credits.

Learning Team Support

• Screens items submitted for LMS publication for their adherence to SCORM standards to ensure a valid system of record and effective learning experiences for clients.
• Assigns and schedules training activities such as orientation, onboarding, competency assessments, and other evaluations.

Data Management

• Produce reports, including presentations, periodic, annual, and ad hoc reports
• Manage requests for data from business partners and internal teams
• Develop and maintain dashboards or databases to share frequently requested data from internal and external stakeholders
• Follow protocols for data security, storage, and sharing
• Conduct recurring and ad hoc data analysis including annual data on course quality, learner outcomes, and business performance
• Collaborate with internal team and external partners to develop appropriate analysis questions and data collection instruments
• Perform qualitative and quantitative data analysis to support organizational strategy development, business unit partnership efforts, and other business/learning objectives
• Support staff to understand data request, analysis, and visualization needs
• Conduct recurring and ad hoc data analysis including annual data on course quality, learner outcomes, and business performance
• Collaborate with internal team and external partners to develop appropriate analysis questions and data collection instruments
• Perform qualitative and quantitative data analysis to support organizational strategy development, business unit partnership efforts, and other business/learning objectives
• Support staff to understand the analysis and visualization produced

Customer Support

• Create regular reports on enrollment, usage, completion, revenue, and other relevant metrics to improve user engagement and inform future educational initiatives.
• Provide general staff training related to the use of the LMS across the organization and specialized staff training for others on the education team.
• Maintain and update system for categorizing and tagging content to ensure that all content in the LMS is easily searchable and allows users to intuitively navigate to the specific content of interest to them.
• Conduct routine audits on learning content within the LMS to ensure performance, quality assurance, and compliance with established standards.

Key Competencies:

• Minimum 2+ years of experience in data management systems, learning and development processes.
• Applies knowledge of the business and stakeholder expectations in designing research efforts and report formats.
• Ability to simplify and visually present findings to a variety of audiences and stakeholders.

General Qualifications:

• Excellent project and organizational management skills required.
• Demonstrates well-developed written and oral communication skills.
• Possesses excellent listening and questioning skills.
• Strong customer service orientation and displaying a positive attitude.
• Focuses on delivering quality products and services.
• Able to prioritize and manage multiple tasks concurrently.
• Proficient in Microsoft Word, Excel and PowerPoint.
• Self-motivated and ability to work both independently and collaboratively.
• Possesses strong decision-making and problem-solving skills, as well as the ability to negotiate with both internal clients and external stakeholders.
• Demonstrates strong analytical skills, creativity, and ability to work well under pressure.
• Operates with a continuous improvement mindset with respect to process and policy.

We expect the candidate to uphold Crowe’s values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

Our Benefits:
At Crowe, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Crowe can mean for you!
How You Can Grow:
We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!
More about Crowe:

Crowe Horwath IT Services Private Ltd. is a wholly owned subsidiary of Crowe LLP (U.S.A.), a public accounting, consulting and technology firm with offices around the world. Crowe LLP is an independent member firm of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory firms in more than 130 countries around the world.

Crowe does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.