Property Location:
13075 Manchester Rd - St. Louis, Missouri 63131You belong at Drury Hotels.Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.
WHAT YOU CAN EXPECT FROM US
So. Much. More.
Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.
Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
Retirement - Company-matched 401(k)
Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025
Incentives - Quarterly bonuses (we succeed together!) based on hotel results
Creates, publishes and facilitates effective learning programs, classes and activities for team members throughout the Company in both a virtual and classroom setting. This person also serves as a mentor to new team members throughout the organization.
Job Duties:Participates in needs analysis studies to determine learning and development needs within the organization.
Confers with various stakeholders to gain knowledge of specific work situations requiring team members to better understand changes in policies, procedures, regulations, and technologies.
Formulates teaching outline and determines instructional methods appropriate for the audience, such as individual training, group instruction, lectures, demonstrations, conferences, meetings, workshops, and elearning.
Selects, designs and creates job aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, elearning, and reference works.
Selects, designs and creates testing and evaluation procedures to be used at completion of training.
Facilitates training sessions both in person and in virtual settings covering specified areas such as new team member orientation, on-the-job training, use of computers and software, customer service, sales techniques, safety practices, refresher training, promotional development, leadership development, and job specific skills training for all levels of the organization.
Evaluates trainees to measure progress and to evaluate effectiveness of training.
Reports on progress of team members under guidance during training periods.
Revises design of learning and development curriculum and methods to improve effectiveness and recommends additional resources.
Assists the department by performing additional duties and projects as assigned.
This job has no supervisory responsibilities.
Competencies:To perform the job successfully, an individual should demonstrate the following competencies:
Design - Generates creative solutions; demonstrates thorough attention to detail.
Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; works well in group problem solving situations.
Project Management - Coordinates projects; communicates changes and progress; completes projects on time and budget.
Interpersonal Skills - Focuses on solving conflict, not blaming; listens to others without interrupting; remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; demonstrates group presentation skills; facilitates in meetings.
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; able to read and interpret written information.
Teamwork - Contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives.
Diversity - Shows respect and sensitivity for cultural differences; educates others on the value of diversity.
Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values.
Strategic Thinking - Identifies external threats and opportunities.
Judgment - Exhibits sound and accurate judgment; includes appropriate people in decision- making process.
Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles.
Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
Adaptability - Manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
Dependability - Takes responsibility for own actions; commits to long hours of work when necessary to reach goals.
Initiative - Seeks increased responsibilities.
Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:Bachelor's degree (B. A.) from four-year college or university; experience in a learning department or hotel operations is preferred; or equivalent combination of education and experience.
Language Skills:Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from internal customers throughout all levels of the organization.
Mathematical Skills:Ability to calculate figures and amounts such as discounts, proportions, percentages – basic business math skills.
Reasoning Ability:Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:To perform this job successfully, an individual should have knowledge of internet software; spreadsheet software, word processing software, and presentation software. Microsoft Office 365 and knowledge of elearning authoring tools such as Articulate 360 is a plus.
Other Skills and Abilities:Ability to speak English clearly. Ability to speak Spanish a plus.
Other Qualifications:Must be able to travel up to 50% of the time.
Physical Demands:The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the team member is regularly required to stand (sometimes for 4-6 hours at a time when presenting) and talk or hear. The team member is frequently required to sit; use hands to finger, handle and feel and reach with hands and arms. The team member is required to walk and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision and distance vision.
Work Environment:The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is typical of an office environment.
This position is based in St. Louis. Teleworking days may be an option after six months in position.
Rise. Shine. Work Happy. Apply NowTop Skills
What We Do
In this current market, jobs are abundant. Nearly everyone is hiring. But it’s finding a place where you belong that truly matters. At Drury Hotels, who you are and what you do makes a difference. We don’t see each other as colleagues; we are a family working together towards one common goal: to provide the best customer service in the hospitality industry. If you are really good at taking care of others and are looking for a career instead of a job, then Drury Hotels might be right for you. Join our team and grow happy! Drury is your place to shine, to be heard and supported, and most importantly to be appreciated for what you do. You can expect So Much More™ from Drury Hotels. We believe this is more than a paycheck. It’s: • Health & well-being benefits • Discounted and free rooms • Team member assistance programs • Bonuses for great service • Flexibility for balancing life Our Vision: Our guests experience the spirit of great hospitality. We are their first choice as their home away from home. Every member of the team feels passion for their work, takes pride in the company, and demonstrates a sense of ownership. We create opportunities and make a difference in people’s lives. Our dedicated team is committed to the pursuit of excellence in all that we do. Our Mission: Our guests are our #1 priority, and we offer them more value for the dollar than our competitors. Our success depends on these factors: · Quality that consistently exceeds guest expectations. · Service that makes our guests feel welcome and at home. · Teamwork demonstrated by team members who enjoy their jobs and are committed to the long-term success of our family-owned business. · Profitability which is the result of our mission and allows us to grow
