Learning Programs Coordinator

Who are we looking for?

Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our Learning Programs Coordinator in our Multi-Award-Winning Choice University. Choice University is the team that provides education to Choice Franchisees and hotel staff and/or contact center associated, local trainers, and teams using a variety of facilitation formats-including in-person, virtual live workshops and webinars, one-on-one sessions, and videos, eLessons, and/or job aids. As a key member of Choice University, you will help drive key business metrics including guest service (LTR), Choice brands, programs, and systems, revenue generation, profitability, and proven hotel operational procedures for hotels.

Are you action-oriented, results-driven, collaborative, and skilled in videography? We invite you to apply today for our Learning Facilitator today and #MakeItYourChoice.

Your Responsibilities

• Support the Learning Experience team with content assignment, updates, user groups, etc. in the Choice U ecosystem for revenue-driving programs.

• Assist with the recording of video in the ChoiceU Broadcast Studio, tracking and development/completion of learning updates for videos, e-learning modules, and other resources for all content maintenance efforts.

• Tracking, compliance, billing, and communication of tuition-based programs, and handling of related ChoiceU inbox inquiries.

• Recommend efficiencies within the complex billing process and recommend ways to drive profitability (either through revenue or cost savings) across our revenue-driving programs.

• Support other training development needs across the team, as available.

Your Experience, Skills & Competencies

• Bachelor’s Degree from a four-year college or university, or equivalent experience in Education, Instructional Design, Business, or a related field

• At least three years of related work experience in business, learning, or performance consulting

• Excellent skills in tracking and maintaining monthly files for proper and accurate billing of customers

• Strong attention to detail, especially in reviewing numerical/financial information

• Understanding of and ability to perform all phases of the instructional design process

• Demonstrated ability to balance multiple projects and conflicting priorities to drive results in a fast-paced, deadline-driven environment

• Excellent written and verbal communication, listening, problem-solving and presentation skills

• Some experience with various e-learning, video, and virtual instructor-led learning software (such as Articulate Storyline, Vyond, Camtasia) and the ability and desire to learn new learning software packages that enhance the learning process

• Proficient in Microsoft Outlook, Excel, PowerPoint and Word

• Demonstrates key competencies to include Drives Results, Action-Oriented, and Self-Development

Your Team

This is an individual contributor role that will report to a Choice University Director.  You will collaborate with cross-functional departments on a regular basis.

Your Work Location

As our Learning Programs Coordinator, you will be based in our beautiful, state-of-the-art worldwide corporate headquarters in North Bethesda, MD. Less than 15 miles from Washington, DC, we’re located one block away from the North Bethesda Metro station, with service on the Red Line and the MARC Brunswick line, easy access to I-270, and plenty of free parking provided by Choice Hotels.

Salary Range

The salary range for this position is $60,000 to $70,000 annually.

The pay range listed is for this position and is what Choice Hotels reasonably expects to pay. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:

• Competitive compensation and benefits, including medical, dental, and vision coverage
• Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
• Financial benefits for retirement and health savings
• Employee recognition programs
• Discounts at Choice hotels worldwide

About Choice

Choice Hotels International, Inc. (NYSE: CHH) is one of the largest lodging franchisors in the world. With nearly 7,500 hotels, representing nearly 630,000 rooms, in 46 countries and territories, with a range of high-quality lodging options from limited service to full-service hotels in the upper upscale, upper mid-scale, midscale, extended-stay, and economy segments. We’re the hotel company for those who choose to bet on themselves – the underdog, the dreamer, the entrepreneur – because that’s who we are, too.

At Choice, we are united by the simple belief that tomorrow will be even better than today – for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, MD and St. Louis Park, MN as well as our technology center in Scottsdale, AZ, and through our associates around the globe, every voice is heard, and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our more than 18,000 franchise owners, which propels us forward – giving our work at Choice a purpose larger than our business.

*** PLEASE NOTE: This role is not eligible for sponsorship ***

Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.