WHO WE ARE
Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.
THE ROLE
The Learning Platform Specialist will own the day-to-day administration, operational health, and governance of Zeta’s learning platform ecosystem, with a primary focus on Skilljar. This role supports customers, partners, and internal learning audiences by ensuring courses, live training sessions, learner access, completion records, reporting inputs, and platform workflows are accurate, scalable, and reliable.
RESPONSIBILITIES
Administer Skilljar for customer, partner, and internal learning audiences, including: course and path uploads, catalog maintenance, course & path visibility, enrollments, live session creation, and learner records.
Create, configure, publish, and maintain instructor-led training sessions, cohort-based programs, learning paths, on-demand courses, and blended learning experiences.
Manage ILT operational setup, including session series, capacity limits, waitlists, registration rules, learner communications, automated notifications, and meeting integrations such as Microsoft Teams or Zoom.
Support the migration and consolidation of learning content and processes from legacy systems such as Lessonly into Skilljar, as applicable.
Maintain accurate attendance, completion, credit, certification, and learner progress data across all learning audiences.
Perform reporting readiness activities, including data validation, dashboard/export preparation, taxonomy consistency, and issue investigation.
Troubleshoot learner and stakeholder issues related to registration, access, eligibility, completion status, attendance, credits, certifications, and platform errors.
Document and maintain platform administration SOPs, templates, naming conventions, tagging standards, intake processes, and escalation workflows.
Partner with IT and operations teams on platform dependencies, including SSO, user provisioning, integrations, reporting feeds, and technical issue resolution.
Identify recurring operational issues and recommend process improvements, automation opportunities, or governance changes to reduce rework and improve scalability.
Support Training & Development leadership by providing accurate operational inputs for learning performance, adoption, readiness, and business impact reporting.
REQUIREMENTS
3+ years of hands-on experience administering an enterprise LMS or learning platform, preferably Skilljar or a comparable system.
3+ years of experience supporting instructor-led training operations within an LMS, including sessions, cohorts, registrations, waitlists, attendance, and completion tracking.
Strong operational execution skills with the ability to manage high-volume recurring workflows accurately and consistently.
Experience managing learner access, permissions, enrollment issues, and support requests across multiple audiences or stakeholder groups.
Strong attention to detail and demonstrated ability to maintain clean, reliable learning data for reporting and decision-making.
Ability to create and maintain repeatable processes, documentation, templates, and governance standards.
Comfort troubleshooting platform issues, identifying root causes, and coordinating resolution with technical or operational partners.
Strong communication skills with the ability to explain system processes, set expectations, and support cross-functional stakeholders.
Ability to work independently, prioritize competing requests, and operate effectively in a fast-moving, scaling environment.
- Full English proficiency.
PEOPLE & CULTURE AT ZETA
Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.
We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/
ZETA IN THE NEWS!
https://zetaglobal.com/press/?cat=press-releases
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Skills Required
- 3+ years administering an enterprise LMS or learning platform
- 3+ years supporting instructor-led training operations within an LMS (sessions, cohorts, registrations, waitlists, attendance, completion tracking)
- Experience with Skilljar or comparable learning platform
- Experience managing learner access, permissions, enrollments, and support requests across multiple audiences
- Strong operational execution skills and ability to manage high-volume recurring workflows accurately
- Ability to maintain clean, reliable learning data for reporting and decision-making
- Ability to create and maintain repeatable processes, documentation, templates, and governance standards
- Comfort troubleshooting platform issues, identifying root causes, and coordinating resolution with technical partners
- Strong communication skills to explain system processes and support cross-functional stakeholders
- Ability to work independently, prioritize competing requests, and operate in a fast-moving environment
- Full English proficiency
What the Team is Saying
Zeta Global Compensation & Benefits Highlights
How does Zeta Global ensure its pay and bonus plans are competitive?
Zeta Global supports competitive compensation through a mix of base pay, equity, performance incentives, financial benefits and employee feedback-informed rewards. The company’s total rewards approach connects compensation with ownership, financial planning and benefits that support employees’ broader well-being.
- Competitive pay and incentives: Zeta lists competitive pay, equity, performance bonuses and an employee stock purchase plan as part of its compensation and total rewards offerings. Employees also describe compensation as a strength. A software engineer said Zeta offers “good compensation,” “best appraisals and pay raise” and a “supportive work environment,” while a director cited “compensation” as one of the strengths of the company.
- Equity and ownership: Zeta offers company equity and an employee stock purchase plan, giving employees ways to participate in the company’s growth. Its broader financial benefits also include a 401(k) with company match, monthly financial workshops, commuter benefits and insurance coverage, reinforcing compensation as part of a larger financial wellness package.
- Performance-oriented rewards: Employee reviews describe Zeta’s compensation as tied to performance and growth. One employee said, “Zeta pays well,” while another said compensation is “within industry range and revised every year.” A finance analyst cited “great incentives,” and a director described Zeta as a place to “shape your career” with room to move up. (Comparably; Glassdoor reviews; Indeed reviews)
- Benefits that strengthen total rewards: Zeta’s rewards package extends beyond pay through health, dental and vision insurance, mental health benefits, pet insurance, flexible time off, parental leave, adoption assistance, fertility and family-building support, travel assistance for reproductive health procedures, volunteer days and wellness resources. The company also says it uses wellness surveys and employee feedback to shape benefits updates, including expanded parental leave and adoption assistance.
- External signals:
- Compensation sentiment: Employees on external review sites describe Zeta’s compensation as “good,” “great” and competitive, with reviews citing pay raises, incentives, benefits and performance-based earning potential. (Glassdoor reviews; Indeed reviews; Comparably)
- Benefits signals: External profile data lists company equity, performance bonuses, an employee stock purchase plan and a home-office stipend for remote employees.
- Financial wellness: Zeta’s benefits include 401(k) matching, financial workshops, insurance coverage and employee stock purchase participation.
Bottom line: Zeta Global’s compensation approach combines competitive pay, performance incentives, equity, stock purchase access and broad benefits, giving employees both near-term rewards and longer-term financial participation in the company’s growth.
Zeta Global Insights
What We Do
Zeta Global (NYSE: ZETA) is the AI Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world.
Why Work With Us
At Zeta, people have the freedom to think creatively, take initiative, and grow. We value curiosity, innovation, and teamwork, empowering everyone to use AI and technology in smarter ways to drive impact for clients, consumers, and each other while shaping the future together.
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Zeta Global Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
