Key Responsibilities
- Deliver training to cultivate a customer-centric mindset and enhance BAs’ selling skills.
- Review, translate and localize the training materials to align with local market needs.
- Maintain / Update training material for BA Sales and service based on the information given by head office & regional office.
- Deliver high-quality training that aligns with brand image and standards.
- Integrate the result of followings into training and coaching solutions: Customer satisfaction survey, Mystery shopper program
What We Do
CHANEL is a private company and a world leader in creating, developing, manufacturing and distributing luxury products. Founded by Gabrielle Chanel at the beginning of the last century, CHANEL offers a broad range of high-end creations, including Ready-to-Wear, Leather Goods, Fashion Accessories, Eyewear, Fragrances, Makeup, Skincare, Jewelry and Watches. CHANEL is also renowned for its Haute Couture collections, presented twice yearly in Paris, and for having acquired a large number of specialized suppliers, collectively known as the Métiers d’Art. CHANEL is dedicated to ultimate luxury and to the highest level of craftsmanship. It is a brand whose core values remain historically grounded on exceptional creation. As such, CHANEL promotes culture, art, creativity and “savoir-faire” throughout the world, and invests significantly in people, R&D and innovation. At the end of 2019, CHANEL employed more than 28,000 people across the world.
