LEARNING OPERATIONS SPECIALIST (48178)

Are you looking for a challenging opportunity in the field of Learning Management?  City Electric Supply (CES) offers excellent career opportunities for people who are friendly, motivated, and passionate about providing incredible customer service. Benefits include medical, dental, and vision insurance, profit sharing, paid time off, and internal growth opportunities.

About City Electric Supply

CES is a family-owned electrical wholesaler with the benefits of a worldwide service network and the personal service of a neighborhood store. Our "customer service first" core value has allowed us to grow continually for over 65 years while keeping our founding principle of empowering people to make local business decisions. CES now employs more than 7,400 people at over 1,000 branches world-wide of which there are over 500 branches across North America.  Our vision is to add 30-35 branches a year, while staying true to our Company values.

Summary

This position is responsible for administering employee training through the Learning Management System (LMS), including testing and posting new content, troubleshooting administrative and user technical issues, ensuring accurate audience assignments, documenting processes, and developing reports and queries for a variety of internal needs.

Essential Job Functions

• Day-to-day management of LMS, including implementation, content management and support of LMS policies and practices.
• Perform both routine and ad-hoc data analysis, including arranging data into meaningful conclusions using charts, graphs, pivot tables.
• Prepare accurate and consistent reporting for business owners.
• Research and resolve LMS functionality issues.
• Make recommendations to improve content management, workflow processes, and user experience.
• Understand and articulate technical requirements to business stakeholders.
• Perform scheduled check-ins with management on training activity.
• Facilitate learning management system (LMS) training.
• Understanding of instructional design principles and the ADDIE process.
• Collect and review training records for completion and accuracy.
• Enroll learners in courses and record learning events with the highest levels of accuracy. 
• Demonstrate excellent detail orientation, critical thinking and analytical skills.
• Meet deadlines and adapt quickly to a rapidly changing environment.
• Develop and maintain positive relations with customers, coworkers and supervisors.

Education/Experience Requirements

• Minimum 4 years of experience in learning management system administration (LMS)
• Intermediate to advanced proficiency in Microsoft Office suite and Adobe software
• Experience using e-Learning development tools a plus.
• Proficient using webinar technology such as Teams.
• Working knowledge of Doceobo, a plus.
• Experience using SCORM, SQL queries, HTML, CSS, and API a plus.
• Excellent project management skills.
• Experience in document management and storage in a multi-user environment.
• Excellent verbal, written and interpersonal communication skills.
• Excellent listening, problem resolution and organizational skills.
• Demonstrated ability to interpret and follow verbal/written instruction material to perform complex tasks.
• Demonstrated ability to work well in a team environment with a focus on providing exceptional internal and external customer service.
• Bachelor’s degree preferred but not required.

Work Environment

• This job operates in a professional office environment with a flexible schedule.

Supervisory Responsibility

This position has no supervisory responsibilities.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  This position is very active and requires standing, walking, bending, kneeling, stooping, and climbing.  The employee must be able to lift and move items up to 10 pounds.  

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement

City Electric Supply (CES) provides equal employment opportunities (EEO) to all employees and candidates for employment without regard to race, color, religion, sex, national origin, age, disability, genetics or other protected class status.  In additional to the federal law requirements, CES complies with applicable state and local laws governing nondiscrimination in employment.  CES also makes reasonable accommodations to qualified individuals with disabilities, in accordance with the ADA.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation and training.

City Electric Supply is a drug free workplace.

For further information about CES, visit our website at www.cityelectricsupply.com.