Chewy is looking for a Learning Operations Manager to join our Learning Team! The ideal candidate...
What you'll do:
- Lead and support ongoing development, provide regular performance feedback for team of Learning Coordinators and large team of on-the-floor trainers
- Identify needs or gaps in learning process and in consultation with Operations Teams
- Design training and development programs based on the organizational needs in consultation with Regional Learning Manager
- Recruit and observe team of on the floor trainers for process training
- We are looking for someone who can conduct train-the-trainer sessions and Leadership training and conduct remediation training as needed
- Facilitate courses or learning sessions with all process job roles and with Leadership as needed
- Coordinate all training conducted across shifts and areas
- Maintain daily communication with Operations, HR, Recruiting and other teams
- Maintain knowledge of operation processes for ongoing assessment of the training process
- Fulfill additional responsibilities as assigned
What you'll need:
- BA, BS or equivalent experience
- 4+ years of successful training experience and validated proficiency in delivering and crafting training
- 2-4+ years guiding a team within a training/learning, HR or similar function
- 2-4+ year in Operations or process improvement role
- Proficiency in computer usage, email, MS Office (Word, PowerPoint, and Excel, Outlook)
- Understanding of fulfillment/distribution center/warehouse processes and flow
- Well-developed observational and analytical skills
- Effective verbal and written communications skills
- Able to work flexible schedules / shifts as needed for 7 day operation
- Validated skills for planning daily/weekly tasks and adapting to contending demands
- Strong skills developing relationships across all levels and functions
- Must be willing to travel
Bonus:
- Instructional design using ADDIE, TWI model, or similar
- Facilitation and presentation skills
- Ability to work in a fast-paced distribution environment
- Must be self-motivated and able to work in a team-oriented environment with an emphasis on total customer satisfaction
- Detail oriented and accurate with the ability to focus attention on details
- Ability to prioritize, lead and complete projects with tight deadlines
- Familiarity with process improvement methodologies such as LEAN or Six Sigma
Does this sound like you? If so, we would love to hear from you!
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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