The Role
Leads learning operations at a distribution center by developing and delivering training, coaching managers, evaluating leadership potential, supporting employee development, coordinating with HR and Learning & Development teams, and measuring training program performance. The role also oversees Training Coordinators, ensures consistent execution of training programs, supports organizational development planning, and holds operational leaders accountable for employee and leadership development outcomes.
Summary Generated by Built In
About Us
The Learning Operations Manager influences with a focus on safety, leadership, excellence, self-motivation, problem-solving and teamwork. This role will enable employees to develop the knowledge, skill, behaviors and experience they need to achieve their goals and progress their career. Partner with DC operations and our Learning & Development team to deliver results. This role will be responsible for facilitating training programs while coaching and holding your operational-leader partners accountable for their success.
Job Responsibility
• Acts as an engaging and inclusive leader who will develop and implement training content for the assigned DC. (35%)
• Communicates and oversees the execution of training at all levels by DC, maintaining strategic partnerships with the entire DC, other DCs and various SSC partners. (20%)
• Creates strategies to balance short- and long-term business plans. (10%)
• Fosters the development and growth of employees and leaders in assigned DC. (10%)
• Works closely with the SSC’s Learning & Development team and the Human Resources teams to ensure standard training programs are properly designed and consistently implemented (5%)
• Selects, evaluates, and develops Training Coordinators (5%)
• Coaches managers on developing leadership skills in their supervisors. (5%)
• Assists DC management with organizational development plans. (5%)
• Analyzes and understands data to measure the training program performance within the DC. (5%)
Job Qualifications
• Thorough working knowledge of distribution center
• Good reasoning, conflict-management, and analytical and problem-solving skills
• Understanding of training design and needs analysis
• Understanding of performance development, team development, and leadership development processes; demonstrated developmental approach to leadership
• Ability to evaluate supervisory and management employees for leadership potential
• Excellent interpersonal, organizational and communication skills with all levels of the organization
• Able to read and interpret necessary policies and procedures to perform updates and operate systems and other programs within the Distribution Center.
Education/Experience
• Bachelor’s degree in education or human resource development preferred.
• Two to four years' experience in employee training and development or in a human resources position with employee development emphasis.
Job Responsibility
• Acts as an engaging and inclusive leader who will develop and implement training content for the assigned DC. (35%)
• Communicates and oversees the execution of training at all levels by DC, maintaining strategic partnerships with the entire DC, other DCs and various SSC partners. (20%)
• Creates strategies to balance short- and long-term business plans. (10%)
• Fosters the development and growth of employees and leaders in assigned DC. (10%)
• Works closely with the SSC’s Learning & Development team and the Human Resources teams to ensure standard training programs are properly designed and consistently implemented (5%)
• Selects, evaluates, and develops Training Coordinators (5%)
• Coaches managers on developing leadership skills in their supervisors. (5%)
• Assists DC management with organizational development plans. (5%)
• Analyzes and understands data to measure the training program performance within the DC. (5%)
Job Qualifications
• Thorough working knowledge of distribution center
• Good reasoning, conflict-management, and analytical and problem-solving skills
• Understanding of training design and needs analysis
• Understanding of performance development, team development, and leadership development processes; demonstrated developmental approach to leadership
• Ability to evaluate supervisory and management employees for leadership potential
• Excellent interpersonal, organizational and communication skills with all levels of the organization
• Able to read and interpret necessary policies and procedures to perform updates and operate systems and other programs within the Distribution Center.
Education/Experience
• Bachelor’s degree in education or human resource development preferred.
• Two to four years' experience in employee training and development or in a human resources position with employee development emphasis.
Work Where You Matter
At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.
Company Overview
Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at www.dollargeneral.com/about-us.html.
Skills Required
- Thorough working knowledge of distribution center operations
- Good reasoning, conflict-management, analytical, and problem-solving skills
- Understanding of training design and needs analysis
- Understanding of performance development, team development, and leadership development processes
- Demonstrated developmental approach to leadership
- Ability to evaluate supervisory and management employees for leadership potential
- Excellent interpersonal, organizational, and communication skills across all organizational levels
- Ability to interpret policies and procedures and operate distribution center systems and programs
- Bachelor's degree in education or human resource development
- Two to four years of experience in employee training and development or human resources with an employee development emphasis
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The Company
What We Do
pOpshelf is Dollar General’s retail store concept built around an affordable, stress-free shopping experience and rotating, trend-led finds. Its assortment includes seasonal merchandise, housewares and home décor, health and beauty products, cleaning and paper supplies, party goods, candy and snacks, toys, games, electronics, and more. Most items are priced at $5 or less, helping shoppers pick up everyday essentials and special treats.
