Learning Operations Consultant

AVEVA is creating software trusted by over 90% of leading industrial companies.

The Learning Excellence Consultant provides operational, administrative, and coordination support across AVEVA’s global learning ecosystem. The role focuses on learner case management, private training administration, LMS-related activities, and cross-team coordination to ensure reliable delivery of training services. Working closely with internal stakeholders, instructors, and learners, this role helps protect continuity, reduce delivery risk, and ensure a consistent learner experience across regions and delivery formats.

Responsibilities
 

•  Support LMS transition and ongoing LMS-related operations, including data preparation, validation, and coordination with internal teams.

•  Administer, monitor, and respond to Salesforce Learning Cases to ensure timely, accurate, and professional learner support.

•  Create and manage Salesforce Success Accelerator cases for private training requests, ensuring correct routing, tracking, and documentation.

•  Coordinate private and public training administration activities, including enrolment support, communications, and class setup assistance.

•  Maintain accurate records, case documentation, and operational data to support reporting and audit requirements.

•  Provide administrative and operational support to the Technical Learning and Learning Excellence teams to enable smooth delivery of services.

•  Collaborate with cross-functional teams, vendors, and internal stakeholders to resolve issues and improve operational efficiency.

•  Support continuous improvement initiatives by identifying process gaps, proposing enhancements, and documenting standard operating procedures.

•  Assist with certification processing, course completion validation, and learner communication as required.

•  Escalate operational risks, learner-impacting issues, or system-related problems via defined escalation paths.

Skills & Qualifications
• Experience in learning operations, training coordination, customer education, or a related operational support role.

• Familiarity with Learning Management Systems (LMS) and learning operations workflows.

• Proven experience administering an enterprise LMS (Thought Industries preferred). 

• Experience working with Salesforce or similar CRM/case management systems.

• Strong organizational skills with the ability to manage multiple tasks and competing priorities.

• High attention to detail and commitment to accuracy in administrative and operational work.

• Clear written and verbal communication skills in English; additional languages are an advantage.

• Ability to work effectively with global, cross-functional, and geographically distributed teams.

• Customer-focused mindset with empathy for both internal and external stakeholders.

• Strong problem-solving skills and ability to adapt to changing processes and tools.

• Proficiency with Microsoft 365 tools, including Outlook, Teams, Excel, and Word.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplar employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.

Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.
Concerning agencies: AVEVA does not accept unsolicited resumes and will not be responsible for fees related to such.

India Benefits include:  

It’s possible we’re hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.

Find out more: aveva.com/en/about/careers/benefits/

Hybrid working

By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote.

Hiring process

Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process.

Find out more: aveva.com/en/about/careers/hiring-process

About AVEVA

AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and more sustainably.

We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: sustainability-report.aveva.com/

Find out more: aveva.com/en/about/careers/

AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check.  Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.  AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.