One of the most admiring learning solutions companies in India and Africa, providing end to end new age learning solutions to 400+ Corporate clients across this region.
We have over 3,000 learning and development specialists and their domain expertise in across 21 industry verticals.
In terms of accolades, we have one Brandon Hall Gold Award for best unique sales training program in 2021, we are one of top 11 among India's great places to work in, 2019.
Job Description- Responsible for executing the operational requirements of the Customer Service Academy in the development and delivery of the content.
- Research, develop, and deliver behavioral program competitive training, in-person or via webinars, as required.
- Must have a minimum of 5 years of prior training experience.
- Manage all aspects of the training environment, including reporting requirements.
- Identify improvements to the training curriculum and provide recommendations to CLL and client leadership
- Proactively identify knowledge gaps and operational policies
- Represent the training organization in meetings and interactions with both Operations and client points of contact.
- Support team in managing stakeholder relationships at individual assets to constantly improve based on feedback
- Deliver Classroom and Virtual instructor-led sessions to Asset teams.
- Work closely with the instructional design team to help build, enhance and update course content based on feedback and expertise
- Review materials in regards to content and facilitation and evaluations received
- Conduct periodic audits/ assessments and report feedback
- Background in training and/or adult learning
- Strong management skills
- Experience in managing both individuals and teams
- Strong understanding of our business, core values, and goals
- Great interpersonal skills in dealing with a diverse population
- Open, honest, and empathetic manner when dealing with people
- High customer service orientation
All your information will be kept confidential according to EEO guidelines.
Skills Required
- Minimum of 5 years of prior training experience
- Strong management skills
- Experience managing both individuals and teams
- Background in training and/or adult learning
- Strong understanding of business values and goals
- Great interpersonal skills dealing with diverse populations
- High customer service orientation
Cielo Talent Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cielo Talent and has not been reviewed or approved by Cielo Talent.
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Leave & Time Off Breadth — Flex PTO, paid holidays, and dedicated Volunteer Time Off are part of the stated package. These provisions indicate broad access to time away from work for rest and community engagement.
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Healthcare Strength — Multiple medical plan options plus dental and vision are offered alongside Short‑ and Long‑Term Disability and HSA eligibility. This combination covers core health needs and protection.
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Retirement Support — A 401(k) with employer matching is explicitly listed in postings. Retirement savings support is a defined element of the package.
Cielo Talent Insights
What We Do
Talent is the currency of now. Cielo is the world’s leading Talent Acquisition Partner, helping companies across the globe stay ahead in the race for talent with fresh TA strategies & RPO solutions. Don’t just take it from us: clients and analysts regularly recognize us as a Leader on: HRO Today’s RPO Baker’s Dozen list, Everest Group’s RPO PEAK Matrix, NelsonHall’s NEAT vendor evaluation for RPO & Total Talent. We’re leading the market by delivering better talent experiences, for everyone.
