Learning Management System Specialist

Posted 12 Hours Ago
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Hiring Remotely in San Francisco, CA
Remote
Hybrid
110K-154K Annually
1-3 Years Experience
Cloud • Information Technology • Security • Software • Cybersecurity
Helping Build a Better Internet
The Role
The Learning Management System Specialist manages and optimizes the Learning Management System, focusing on compliance training. Responsibilities include system management, technical support, course development, training program creation, documentation maintenance, data analysis, stakeholder collaboration, and continuous improvement of learning technologies.
Summary Generated by Built In

Available Locations: San Francisco, CA, Austin, TX, Denver, CO, New York, NY, Seattle WA About the role
The Learning Management System Specialist is pivotal in overseeing the administration and technical management of our Learning Management System (LMS), with a strong focus on compliance training. In this role, you will utilize your expertise to optimize the LMS's functionality, streamline training processes, and ensure adherence to all compliance standards. Collaborating closely with cross-functional teams, you will design and implement innovative training solutions that engage learners effectively while fostering a culture of ongoing learning.
What you'll do

  • System Management: Oversee the daily operations of the LMS, ensuring high availability and performance. Monitor system configurations and user access to maintain secure and efficient operations.
  • Technical Support: Provide comprehensive technical support for training-related inquiries and user challenges within the LMS by diagnosing issues, troubleshooting problems, and implementing effective solutions as needed.
  • Compliance Course Development: Work closely with compliance program managers and subject matter experts to create and maintain compliance training courses. Ensure that all content meets regulatory standards and is updated regularly in accordance with changing laws and policies.
  • System Training: Create a training program for the People Team, admins, and learners to help everyone use the LMS effectively, covering easy-to-follow guides, best practices for scaling programs, and helpful resources to make navigating the system
  • Documentation Maintenance: Ensure that all documentation related to LMS processes and training materials is regularly updated and easily accessible for administrators and stakeholders.
  • Data Analysis: Analyze user engagement data related to training programs and compliance training to assess effectiveness and completion rates. Make recommendations for enhancements based on user feedback, compliance updates, and technological advancements.
  • Releases & Roadmap: Conduct LMS capability assessments, contribute to the system roadmap and enhancements, test vendor releases to ensure new updates do not impact stakeholders, and inform administrators about upcoming changes.
  • Collaboration: Consult with stakeholders on the best ways to set up their training programs and utilize the LMS for scaling, tracking completion, and extracting data.
  • Continuous Improvement: Stay updated on trends in Learning technology, LMS developments, and regulatory changes affecting compliance training. Propose new features or integrations that can improve learning outcomes and ensure adherence to compliance standards.


Examples of desirable skills, knowledge and experience

  • Experience: Minimum of five years of experience managing an LMS in a corporate setting, with a focus on compliance training preferred.
  • Strong knowledge of various LMS platforms (Preferably Workday Learning).
  • Proficient in troubleshooting technical issues related to software (e.g. Articulate, Udemy).
  • Excellent communication skills, both verbal and written, with the ability to convey technical information clearly to non-technical users.
  • Familiarity with regulatory requirements relevant to compliance training (e.g., Harassment & Discrimination, Government Contract Regulation, Privacy and Security).
  • Have successfully developed a comprehensive Admin Training Program designed to upskill program managers across various functions within a decentralized support model.
  • Exhibited strong proficiency in extracting and analyzing data across multiple organizational levels and programs. This expertise ensures precise and timely reporting, effectively supporting stakeholders and enhancing program outcomes


Compensation
Compensation may be adjusted depending on work location.

  • For Colorado-based hires: Estimated annual salary of $110,000 - $134,000
  • For New York City, Washington, and California (excluding Bay Area) based hires: Estimated annual salary of $121,000 - $147,000
  • For Bay Area-based hires: Estimated annual salary of $126,000 - 154,000


Equity
This role is eligible to participate in Cloudflare's equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits

  • Medical/Rx Insurance
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Accounts
  • Commuter Spending Accounts
  • Fertility & Family Forming Benefits
  • On-demand mental health support and Employee Assistance Program
  • Global Travel Medical Insurance


Financial Benefits

  • Short and Long Term Disability Insurance
  • Life & Accident Insurance
  • 401(k) Retirement Savings Plan
  • Employee Stock Participation Plan


Time Off

  • Flexible paid time off covering vacation and sick leave
  • Leave programs, including parental, pregnancy health, medical, and bereavement leave

Top Skills

Articulate
Learning Management System
Udemy
Workday Learning
The Company
HQ: San Francisco, CA
3,900 Employees
Hybrid Workplace
Year Founded: 2010

What We Do

Cloudflare, Inc. (NYSE: NET) is the leading connectivity cloud company on a mission to help build a better Internet. It empowers organizations to make their employees, applications and networks faster and more secure everywhere, while reducing complexity and cost. Cloudflare’s connectivity cloud delivers the most full-featured, unified platform of cloud-native products and developer tools, so any organization can gain the control they need to work, develop, and accelerate their business.

Powered by one of the world’s largest and most interconnected networks, Cloudflare blocks billions of threats online for its customers every day. It is trusted by millions of organizations – from the largest brands to entrepreneurs and small businesses to nonprofits, humanitarian groups, and governments across the globe.

Why Work With Us

Cloudflare employees come from all walks of life. We are mission-driven, and our team is energized by a collaborative, creative environment that celebrates our differences and fosters new ways to grow together.

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Cloudflare Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

We are committed to developing a global team that is distributed with a flexible working approach. Doing this equitably and inclusively is essential to our success. Visit our careers site for more on 'How & Where We Work.'

Typical time on-site: Flexible
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