Learning Innovation Lead

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

The Global Learning & Development (GL&D) Learning Innovation Lead is responsible for scouting, evaluating, and piloting emerging learning technologies, including AI, automation, simulations, tools and apps, to determine where they create measurable value and can scale across the enterprise. This role turns experimentation into disciplined decisions, moving promising ideas from proof of concept to validated, business-ready solutions while retiring what does not deliver.

As GL&D evolves from producing training to improving business performance, this role is central to the department's commitment to automate and enhance with technology first, simplify how we work, and build for the future rather than the current state. The Learning Innovation Lead owns the process for evaluating and prioritizing new learning technologies and partners closely with GL&D teams to plan and implement successful pilots to evaluate technologies for scaling.

This role works across GL&D and with HR Product, Technology, the AI Center of Excellence, Third Party Risk Management, and vendor partners. Success is measured not by the volume of experiments, but by the number of innovations that reach production and deliver improved performance, faster cycle times, and a stronger learner experience.

Key Responsibilities

Technology Scouting, Evaluation & Piloting

• Identify, evaluate, and pilot emerging learning and learning support technologies (AI, automation, simulations, tools, apps) to validate business value, learner impact, and scalability.

• Monitor market trends, vendors, and emerging practices to maintain a forward-looking view of where learning technology is heading and what it means for GL&D.

• Design structured pilots with clear hypotheses, success criteria, timelines, and measurement plans; run experiments in safe, controlled environments.

• Assess each pilot for value, cost, risk, and enterprise scalability, then recommend whether to scale, iterate, or retire.

• Build business cases and proof-of-concept demonstrations that translate technical capability into business outcomes for stakeholders and leaders.

New Technology Approval Process

• Own and manage the end-to-end process for evaluating and prioritizing new learning technologies.

• Coordinate risk, security, data privacy, accessibility, and compliance reviews in partnership with GL&D vendor management, Third Party Risk Management, Information Security, Legal, and the AI governance functions.

• Partner with Procurement and GL&D vendor management on new vendor relationships, licensing, and contracting for approved technologies.

• Establish lightweight governance that speeds good decisions rather than slowing them, balancing agility with responsible adoption.

Partnership & Enablement

• Serve as a trusted advisor to GL&D leaders and business partners on emerging technology opportunities and practical application.

• Develop adoption and change plans, including enablement, documentation, and support needed for successful hand-off of new technologies to BAU processes.

• Provide regular updates on the innovation pipeline, pilot outcomes, and scaled results to inform planning and investment decisions.

Basic Qualifications 

- Bachelor’s degree in business, human resources, or related field, or equivalent work experience 

- Eight or more years of learning and development, HR, business, or managerial experience

Preferred Qualifications

• Experience evaluating, piloting, or implementing emerging technologies (AI, automation, simulations, or apps), ideally in a learning, HR, or enterprise environment.

• Ability to design experiments, define success criteria, and make evidence-based recommendations to scale, iterate, or stop.

• Strong business acumen with the ability to translate technical capability into business value and outcomes.

• Experience managing cross-functional processes and stakeholders, including risk, security, and compliance reviews.

• Excellent communication, influence, and relationship management skills, with comfort navigating ambiguity and change.

• Strong project management and organizational skills across multiple concurrent initiatives.

• Background in Learning & Development, Learning Technology, Instructional Design, or a related field.

• Experience with Agile and Product Management

• Hands-on familiarity with AI platforms, Power Platform, learning platforms (LMS/LXP), simulations, or automation tools.

• Knowledge of third-party risk management, procurement, and technology governance processes.

• Experience with change management and driving adoption of new tools and ways of working.

• Data literacy to measure learning impact, efficiency, and effectiveness.

Location Expectations: This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.