Learning Experience Director (L&OD)

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Learning Experience Director/ L& OD/ Leadership Training

So what does a Learning Experience Director do? Think of yourself as the leader of your department so not just anyone is qualified for this role! We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. 

As a Learning Experience Director, you will handle the product training branch of the Learning and Development You will also manage the initiation, development, and implementation of the TaskUs training department's site-wide initiatives and drive campaign specific training programs for Team Leaders and Teammates. You will be the "Training Master" that works in tandem with Operations to create and maintain any necessary materials related to maximizing campaign task mastery and personal development. You will pioneer all campaign-specific training needs and programs in the organization. You will create and execute TL and TM development training which includes: detailed curriculum, training, and evaluation. You will also provide campaign specific training that is sufficiently technical but also engaging. You will act as the in-house expert, maintain all relevant training materials and documents for all levels for trainees; from new teammates to tenured team leaders. You will ensure that all training provided is aligned with the specific campaign and TaskUs' broader business objectives. You will also proactively explore the specific needs of every department and campaign to develop training materials as needed. You will propose and publish a year-long training calendar with specific quarterly objectives. You will also plan total Training policies, programs, new testing tools, methods, and systems to ensure products and services meet quality standards.

So, do you have what it takes to become a Learning Experience Director?

Requirements

What is it we’re looking for? Well, since this is a Director role, we need someone who already has the experience in being one, so if you have at least 3 years of working experience as a Learning Experience Director in a call center specializing in product training -- then you’re qualified! You must also be excellent in presenting, communicating, and must have great interpersonal skills.

What else? 

You must also have the ability to support multiple programs. You must be highly creative and dynamic. You must also be highly independent and motivated with the commitment to oversee projects to completion. We need someone who can adapt and level any training materials to a given audience. Of course, you must also be knowledgeable in Google and MS Office applications!

TaskUs is the fastest growing tech-enabled business services company in the world, delivering customer support, AI operations, and content security services that power the world’s most innovative companies. Listed as one of Glassdoor‘s “100 Best Places to Work”, USA Today’s “Best Company Cultures” and “Best Companies for Women” by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything they do.

TaskUs has been recognized as one of the Inc. “500 Fastest-Growing Private Companies in America” for the past seven years consecutively. Founded in 2008 by Bryce Maddock and Jaspar Weir, the company raised over $250mm in 2018 from the world’s largest private equity firm, Blackstone. 

TaskUs currently has over 25,000 employees and offices across the U.S., Philippines, India, Taiwan, and Mexico. 

TaskUs, Inc. is an equal opportunity employer.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.