Learning Experience Designer

ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we're here to bring some excitement to the leisure and attractions industry and make a difference! Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing, point-of-sale, self-serve kiosks, memberships and digital waiver processes.

But here's the best part: our team. We're a group of 300+ highly passionate, enthusiastic, and down-to-earth professionals located all around the world who are all working together to build something truly remarkable. We're aiming high and believe that the possibilities are endless. As we continue to grow globally, we're excited to write our success story and have fun along the way.

We genuinely love what we do, and we're looking for like-minded people to join us on this amazing journey. If you're ready to be part of a dynamic team and make a real impact, come aboard, and let's create some unforgettable experiences together at ROLLER!

Are you ready to be at the forefront of revolutionizing how people learn? As a Learning Experience Designer, you’ll play a pivotal role in shaping the educational landscape of our platform. Dive deep into the realms of creativity and strategy as you craft immersive learning experiences that captivate our audience. From developing cutting-edge training programs to fostering a culture of continuous learning, your contributions will be the cornerstone of our success. Join us as we embark on a journey to empower individuals to unlock their full potential through transformative learning experiences!

• Create clear, accurate technical content including help center articles, product documentation, and structured training materials that help customers unlock the magic of ROLLER.
• Design intuitive in-app guidance: Walkthroughs, tooltips, and onboarding flows that help users learn directly within the ROLLER platform.
• Develop scalable product training programs that simplify complex workflows and drive adoption of new and existing features.
• Collaborate with SMEs (primarily from within GTM and Tech) to ensure all learning materials are technically sound, consistent, and up to date.
• Work crossfunctionally within software development teams (squads) to support product launches and releases with enablement plans that drive product adoption.
• Identify knowledge gaps using data and feedback, and deliver targeted learning solutions that improve user understanding and reduce support friction.

• You bring experience in technical writing, product training, instructional design, ROLLER expertise or software-focused learning creation
• You have a proven ability to convert complex technical concepts into clear, user-friendly explanations and engaging experiences
• You’ve created online courses, knowledge base articles, product walkthroughs, or in-app guidance flows that help users learn independently
• You are a natural relationship builder and able to team up with SMEs and other departments to create learning experiences that resonate with our audience
• We are after someone who can transform complex technical concepts into digestible delights and captivate audiences with their words
• Use your data analysis skills to measure the effectiveness of our initiatives and guide our next steps
  

Nice to Have:

• Experience working with software development teams or in SaaS environments
• Industry, subject matter or ROLLER platform expertise (eg. family entertainment centers, venue management and POS software, ROLLER software)
• Familiar with topic-based authoring and / in-app guidance
• Experience with tools like Zendesk, Madcap Flare, Gainsight, or Camtasia
• Bring your creative skills - whether that’s designing graphics or producing videos

• You'll get to work on a category-leading product that customers love in a fun, high-growth industry! Check our Capterra and G2 reviews.
• 4 ROLLER Recharge days per year (When we hit our goals each quarter, we take a well-earned day off together to relax, recharge, and celebrate our wins).
• Engage in our 'Vibe Tribe' - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns...you name it. We're willing to make it happen!
• Team Member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.
• 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers.
• Work with a driven, fun, and switched-on team that likes to raise the bar in all we do!
• Individual learning & development budget plus genuine career growth opportunities as we continue to expand!

1. Initial call with our Talent Team
   You'll have an initial call with our Talent Team to chat through some of your experience to date, salary expectations and you can check off any initial questions you might have.
2. Interview with the Director of Platform Education
   You'll get to meet with the Director of Platform Education to learn more about the role & ROLLER whilst also talking through your experience in more detail.
3. Candidate Activity and Presentation
   You'll get the opportunity to showcase the way you like to work and present to our team how you like to structure learning experiences!
4. Loop Interviews
   This is where you will get to meet our wider ROLLER team to do a 'vibe check' on us to make sure our culture & vibe meet what you are looking for!
5. Offer
   If all lights are green and the fit feel right, we'll conduct reference checks and you'll receive an offer to join!