Learning Experience Designer

Ready to be a Titan?

Interested in being part of a high-impact team tasked with building cutting edge content & training customers in a growing company & industry?

As a Learning Experience Designer at ServiceTitan, you’ll support the Learning Experience Team, Product and various customer-facing teams by editing and delivering engaging instructional content including video tutorials,  on-demand video content, short-form videos, and more.
Under the Learning Experience team, you will collaborate with stakeholders to provide edited content for contextual examples, fill knowledge gaps, and enable users to master complex tasks , to ensure that ServiceTitan users are well equipped to use the platform. Additionally, you’ll create engaging content that shares workflows, best practices, and tips and tricks, and assist with maintenance of existing content and motion graphics templates.

What you'll do:

• Produce impactful content: Edit and deliver high quality video and self-paced content that promotes self-service and efficiency for our end-users and internal employees with customer-facing teams to create and/or edit recorded video content

• Edit efficiently and effectively: Following Learning Experience Design guidelines, create and innovate with advanced video techniques, leveraging AI to break down complex workflows into easily digestible learning modules

• Raise the bar: Collaborate with the Learning Experience team and internal stakeholders to ensure video content adheres to brand guidelines and quality standards 

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What you'll need:

• 2–4 years experience creating and editing instructional video content (software simulations a plus)

• To thrive on quickly learning technical products and technologies and have an interest in translating that knowledge into innovative learning

• Proficiency with Adobe suite or similar: including Premiere Pro, Audition, After Effects, 

• Proficiency with Articulate 360 or related content authoring software

• Excellent communication, organizational, and project management skills

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Preferred Skills:

• Experience with instructional design methods (ADDIE, etc.)

• Experience with illustration/animation of 2d graphics (After Effects, Vyond, etc.)

• Experience with creating and editing Motion Graphics Templates within Premiere and After Effects

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (available to employees and their dependents day 1), parent and siblings’ insurance, pet insurance, wellness benefit, office massage, etc.

• Support for Titans at all stages of life: Parental leave and support, on demand maternity support through Maven Maternity, financial planning tools, Employee Assistance Program services, and more

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.