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At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.
Compass is looking for a Learning Experience Designer to build interactive and engaging learning programs and solutions for Customer Support teams. We’re looking for someone with the ability to learn new skills quickly, identify and implement innovative process improvement, and support the Learning Design team every step of the way.
- Craft the strategy behind the learning experience: create and maintain graphic design standards, design ideal learner experiences, and approve learning content.
- Maintain strong relationships with Support Ops, Vendor and Workforce Management, and our vendor partners to align learning priorities and ensure successful implementation.
- Analyze learning needs, design engaging and effective learning experiences, and develop relevant learning materials for onshore and offshore support associates.
- Implement evaluation strategies to assess the effectiveness of learning solutions, gather feedback from learners and stakeholders, and continuously improve learning experiences.
- Upskill in ADDIE, Learning Design, Graphic Design, Reporting, and facilitation.
- Stay current with industry trends, best practices, and emerging technologies in learning and development to recommend innovative approaches and tools for enhancing the learning experience and driving performance improvement.
- Bachelor's Degree and 2+ years in project management or related field.
- Experience working in a fast-paced environment and ability to manage projects, deliverables, and workload, with a varying degree of complexity and difficulty.
- Communication and relationship-building skills, as this role requires cross-functional collaboration with diverse stakeholders.
- Excellent written and verbal communication skills.
- Ability to set and communicate clear expectations.
- Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced, dynamic environment.
- Passion for learning and a creative mindset with the ability to think outside the box and develop innovative learning solutions that drive business results.
Participation in our incentive programs (which may include where eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, marriage leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.
At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.
Notice for California Applicants
What We Do
A real estate company with a purpose; we are building the first modern real estate platform, pairing the industry’s top talent with technology to make the search and sell experience intelligent and seamless.
Why Work With Us
We are a tech company reinventing the space.
To lead the industry requires the smartest tools built by the brightest minds across engineering, design, and strategy. Through our proprietary platform, Compass is changing how agents and clients navigate the process of finding or selling a home. Join our team today!
