Learning Experience Design Director

Use Your Power for Purpose
At Pfizer, we believe in the power of our people to make a difference in patients' lives. You will be at the forefront of our mission, working in the Global Customer Engagement Training (GCET) organization within the Chief Marketing Office (CMO) to enhance the knowledge and capabilities of our Customer Facing Colleagues (CFCs) and their leader lines across the Customer Engagement Platform (CEP) teams. Your role is pivotal in ensuring that our CFCs and their leader lines are well-trained and well-equipped to communicate the benefits of our innovative products and pro-patient policies. By designing comprehensive and seamless learning experiences for CFCs and leaders, you will help make our products accessible to more patients and providers, ultimately improving patient outcomes and fostering a deeper understanding of our patient-centric approach.
The Learning Experience Design Director is responsible for curating comprehensive training content and designing learning experiences for commercial CFCs and their leader lines. The Learning Experience Design Director is accountable for the successful design and development of a high quality and high impact learning experiences in line with business objectives and the needs of various CFC learner types and roles. The Learning Experience Design Director will leverage and lead the utilization of the GCET's learning technology stack to maximize individual, team, and organizational performance.
As a subject matter expert in curriculum, experience, and instructional design, the Learning Experience Design Director is responsible for leading and executing the design vision of GCET's learner journeys and educating GCET teams on transferring that vision into buildable learner journeys, in-line with content standards, business objectives, modality principles, and CFC/learner role-based priorities. The role reports to the Learning Experience & Innovation Lead in GCET.
What You Will Achieve

• Partner across GCET Leadership Team, GCET Subject Matter Experts to include Multimodal Implementation / Platform System Operations Teams as well as Curriculum and/or Skills Leads, Innovative Program & Design Directors, and Digital partners to lead, plan, design, and curate learning assets, curricula, content, and programs for Commercial, US-based CFCs across Customer Engagement Platforms/Business Units (Primary Care; Specialty Care to include Inflammation & Immunology, Rare Disease and Hospital Business Unit; Oncology; and Global Value & Access / US Market Access)
• Leverage current and emerging learning technologies and design tools to design engaging solutions through Axonify, Degreed, SuccessFactors, Veeva, QStream, video, audio, and documents
• Lead and apply instructional design approaches and advise on measurement strategies
• Function as a design lead for GCET teams to assess client needs, curate content, and ensure compliance with content standards
• Present solution concepts and designs to commercial leaders
• Stay informed about the latest trends and research in learning technology to continuously improve the curriculum
• Follow 'air traffic control' principles and understand the importance of meeting learners where they are (including knowing when (and what type of content) to drop to learners as well as the importance of avoiding content overload)
• Collaborate with measurement/impact and analytics teams to continuously improve instructional design processes based on data insights
• Ensure compliance with educational standards and regulations in all instructional materials
• Ensure development plans utilize diverse and innovative methodologies for delivery and are produced with high quality in support of Inspection Readiness.
• Plan and execute assigned projects, associated budgets, timelines and other project specific deliverables within the scope of the initiative/project
• Manage course developments and designs across multiple projects concurrently
• Monitor, manage, and communicate status updates to multi-disciplinary teams on a routine basis
• Demonstrate effective project and vendor management capabilities
• Manage deliverables according to endorsed plans and timelines
• Act independently on self-initiated projects, leveraging knowledge from others and exercising judgment in complex decisions within GCET and related partners

Here Is What You Need (Minimum Requirements)

• Bachelor's degree required
• 8+ years of prior, demonstrated subject matter expertise and experience (and/or equivalent professional certifications) in instructional design, learning strategy, and/or experience design,particularly in developing and curating training curricula using blended delivery methods and or equivalent professional experiences within Commercial CFC organizations
• 10+ years of successful project management experience and superb organization skills
• 7+ years of Commercial people leader experience or Commercial matrix leadership (or equivalent experience)
• Strong track record of successfully influencing leader level stakeholders (Directors, Senior Directors, Vice Presidents) without authority
• Demonstrated familiarity and/or experience with microlearning, learning experience/management platforms, adaptive learning, enablement, digital processes, and Commercial CFC ways of working / operations
• Proven ability to lead and manage multiple complex projects simultaneously with multiple, cross-functional stakeholders
• Strong interpersonal and communication skills with a track record of building productive partnerships internally and collaborating and leading across multiple functions
• Exceptional written and verbal communication skills, including strong interpersonal abilities
• Proficiency in the Microsoft Office Suite and a high level of competency with various tools
• Ability to analyze data to derive key insights and make strategic decisions

Bonus Points If You Have These Preferred Requirements

• Instructional Design and/or Project Management Certifications
• Advanced degree such as a Master's Degree + and relevant pharmaceutical experience
• Prior experience with multimodal learning strategies
• Prior direct experience with Degreed/Learning Experience Platform, Axonify, and SuccessFactors
• Knowledge of life sciences industry and terminology
• Understanding of customer engagement dynamics and customer facing roles
• Ability to actively solicit, receive, synthesize, and integrate feedback from diverse stakeholders
• Experience in designing and implementing training solutions for market-related events
• Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
Virtual work schedule with occasional travel requirements (25%-50%) for team and customer meetings
Last day to apply: May 28, 2025
Work Location Assignment: Hybrid
The annual base salary for this position ranges from $156,600.00 to $261,000.00.* In addition, this position is eligible for participation in Pfizer's Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.
* The annual base salary for this position in Tampa, FL ranges from $141,000.00 to $235,000.00.
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
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