Learning & Enablement Operations Manager

What You’ll Do:

• Training Content & Curriculum Management- Work with the Training & Enablement team to plan and prioritize new training development, ensuring alignment with business needs.
• Maintain a regular cadence for content updates, ensuring training materials reflect the latest platform features, Snaps, integrations, and enhancements.
• Set up and facilitate monthly product review meetings with Product, Engineering, and Enablement teams to keep training teams updated.
• Track and report on content effectiveness and engagement, identifying areas for improvement.
• Play a critical role in scaling our global training and partner enablement programs.
• LMS & Training Technology Management- Own and maintain the LMS platform, ensuring seamless operation and integration with Salesforce and customer/partner LMS systems.
• Manage training course marketing pages, ensuring accurate and up-to-date information.
• Coordinate with IT and Professional Services to troubleshoot issues related to virtual training materials, authentication, payments, and system integrations.
• Research and implement third-party generative AI tools to assist in content creation and certification development.
• Training Program Scheduling & Operations- Maintain the global training schedule, ensuring smooth execution of both live and on-demand courses.
• Drive efficiencies and innovation in training operations through process optimization and AI tools.
• Develop and streamline internal workflows for content approvals, scheduling, and reporting.
• Optimize team efficiencies by automating processes, improving content review cycles, and enhancing collaboration tools.
• Partner with marketing to promote training offerings and ensure visibility to customers and partners.
• Cross-Team Coordination & Continuous Improvement- Work closely with Product, Sales, and Partner teams to ensure training aligns with go-to-market priorities.
• Regularly collect and analyze feedback from learners, instructors, and stakeholders to improve the program.
• Identify opportunities to enhance partner and customer onboarding experiences through training innovations
• Training Facilitation- While not required, the ability to deliver introductory-level training sessions on our platform is a plus.

What We’re Looking For:

• 5+ years of experience in training operations, program management, or instructional design within an enterprise software or technology-driven environment.
• Experience managing Learning Management Systems (LMS), including integrations with Salesforce and external LMS platforms.
• Strong understanding of project management principles, with experience coordinating multiple stakeholders across teams.
• Ability to prioritize and manage training content updates in alignment with product releases.
• Technical aptitude with an ability to troubleshoot training system issues (authentication, payments, access control, etc.).
• Strong collaboration skills, with experience working across Product, IT, Sales, Marketing, and Enablement teams.
• Proactive mindset, with a focus on streamlining processes and driving efficiencies.
• Experience delivering technical or product training sessions is a plus.
• Familiarity with generative AI tools for content creation and certification development is a plus.