We’re looking for talented professionals to join us in bringing smart money management and payment solutions to everyone’s fingertips.
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JOB DESCRIPTION
Location Requirement
This role will need to work in the Blue Ash, OH office.
Job Summary
This role will primarily support the Customer Support Training department. This position will be responsible for presenting training and development programs of various forms. As well as, ensuring training programs meet company and customer objectives.
Key Responsibilities
Designs, develops and administers impactful and engaging ILT & e-learning courses by applying adult learning methodology
Provide “train the trainer” support (design, facilitation, consultation).
Serves as a subject-matter expert in the area of adult learning theory, innovative learning methodologies and technologies, and training evaluation methods
Leads companywide employee Engagement Survey, analytics and action planning
Creates, organizes, plans, delivers various forms of onboarding, orientation, and skills training for employees.
Presents training and development programs using various forms and formats including group discussion, lecture, online courses, knowledge bank articles, simulations, and videos.
Partners with other departments to coordinate and guide their respective planning and delivery of essential job skills training.
Acts as a liaison and develops relationships with the site to recommend appropriate training courses, curriculum, and delivery.
Analyze, Design, Develop, Implement/Deliver, and Evaluate training materials and programs.
Perform other duties as assigned.
Required Qualifications
Bachelor's degree
3-5 years of relevant experience in a learning organization
A strong understanding (including practical experience and highly developed skills) with adult learning theory, instructional design and a variety of learning methodologies
Proficiency in Microsoft Office, database management, and eLearning Tools (i.e. Articulate, Salesforce, Captivate, Camtasia, etc.)
Experience with Learning Management Systems (i.e. Success Factors, Cornerstone, ISOTrain, etc.)
Ability to exercise judgement and receive general instruction on routine work
Preferred Qualifications
Relevant financial services industry experience supporting a customer service environment
Call center training experience
Knowledge of adult learning theories
**Ability to work in the U.S. without sponsorship**
**Ability to meet the location requirement outlined above**
POSITION TYPE
RegularPAY RANGE
The targeted base salary for this position is $54,500 to $81,900 per year. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.<<>><<>><<>><<>><<>><<>><<>><<>><<>><<>>
We’re Here to Support You—Accommodations Upon Request
Green Dot is committed to providing an inclusive and accessible hiring experience for all candidates. If you require a reasonable accommodation during any part of the application or interview process, we encourage you to let us know. We will work with you to meet your needs in a way that respects your privacy and ensures equal opportunity. Our goal is to support every applicant in showcasing their talents and potential.
Work Authorization Requirement
At Green Dot Corporation, we value diversity and strive for fair and inclusive hiring practices. However, we are currently unable to offer visa sponsorship. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment, without the need for current or future sponsorship.
Important Notice on Application Accuracy
We value integrity in our hiring process. Please ensure that all information provided in your resume and application is accurate and authentic. Submissions found to be fraudulent or misleading will result in disqualification from consideration, and any offers extended may be rescinded.
Skills Required
- Bachelor's degree
- 3-5 years of relevant experience in a learning organization
- Strong understanding of adult learning theory and instructional design
- Proficiency in Microsoft Office and eLearning Tools (i.e. Articulate, Salesforce, etc.)
- Experience with Learning Management Systems (i.e. Success Factors, etc.)
- Ability to exercise judgement and receive general instruction
What We Do
Green Dot is a financial technology and registered bank holding company committed to delivering trusted, best-in-class money management and payment solutions to customers and partners, seamlessly connecting people to their money. Green Dot’s proprietary technology enables it to build products and features that address the most pressing financial challenges of consumers and businesses, transforming the way they manage and move money and making financial empowerment more accessible for all. Green Dot offers a broad set of financial services to consumers and businesses including debit, checking, credit, prepaid, and payroll cards, as well as robust money processing services, tax refunds, cash deposits and disbursements. Its flagship digital banking platform GO2bank offers consumers simple and accessible mobile banking designed to help improve financial health over time. The company’s banking platform services business enables a growing list of the world’s largest and most trusted consumer and technology brands to deploy customized, seamless, value-driven money management solutions for their customers. Founded in 1999, Green Dot has served more than 33 million customers directly and many millions more through its partners. The Green Dot Network of more than 90,000 retail distribution locations nationwide, more than all remaining bank branches in the U.S. combined, enables it to operate primarily as a “branchless bank.” Green Dot Bank is a subsidiary of Green Dot Corporation and member of the FDIC . For more information about Green Dot’s products and services, please visit www.greendot.com. +++ The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Green Dot Corporation, NMLS ID #914924 at 1100 North Eutaw Street, Suite 611; Baltimore, MD 21201, phone 888-784-0136. NMLS Consumer Access: https://nmlsconsumeraccess.org/
