About rag & bone
From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream.
We still believe in the same principles we started with: the easy elegance of classic British tailoring, the authenticity of American workwear, and the originality of our home city, New York. As New Yorkers, community and authenticity have become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future.
Job Summary:
We are seeking a dynamic and results-oriented Learning & Development (L&D) Specialist to design, develop, and deliver innovative training programs that empower our retail teams and enhance every step of the client journey.
In this critical role, you will create engaging, brand-aligned learning experiences that elevate selling behaviors, reinforce operational excellence, and inspire a culture of continuous growth across our store network.
Responsibilities:
Design & Development
Conduct learning needs assessments to identify skill gaps and performance opportunities
Develop comprehensive training programs focused on selling excellence, brand standards, onboarding, compliance, and systems
Collaborate with cross-functional teams (Retail Ops, Merchandising, HR) to ensure content aligns with business priorities and reflects brand voice
Delivery & Implementation
Facilitate impactful in-person and virtual training sessions, including leadership development, onboarding, and learning refreshers
Lead train-the-trainer sessions to empower field leaders to deliver consistent and effective store-level learning
Partner with regional and district leaders to pilot and scale new learning initiatives
Program Evaluation & Continuous Improvement
Measure training effectiveness through participant feedback, knowledge assessments, and performance metrics
Use learning data and store KPIs to evaluate impact and refine training strategies
Stay informed on learning trends, tools, and retail best practices to continuously evolve the L&D approach
Requirements:
Bachelor’s degree in Human Resources, Education, Retail Management, or related field
5–7 years of experience in learning and development, instructional design, and retail training
Exceptional facilitation and communication skills across in-person and digital platforms
Previous experience in fashion retail or working closely with store teams highly preferred
Detail-oriented and organized, with strong project management capabilities
Agile, collaborative, and passionate about creating meaningful learning experiences
Proficient in modern learning technologies and digital content development
Travel Requirements:
Up to 25% travel to retail locations for training delivery and field support
Rules we live by | Rules you live by
Be a Good Human | Be original, be authentic. Stand for diversity, equitability & inclusivity
Have No Fear | Innovate and solve problems
Own Every Decision | Work together and get results
Quality Matters | Not only with product, but we see it in our people
Make Shit Happen | Be disciplined, be competitive
Our in office policy is in office, 4 days a week.
Benefits
Paid Time Off
Clothing Allowance
Generous Employee Discount
Paid Parental Leave
Membership to Calm and access to other wellness benefits
Medical, dental, vision and ancillary benefits
401k
Salary: The target salary for this role is between $90,000 and $100,000 based on candidates' experience and expectations.
rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
What We Do
Interested in joining one of the most dynamic fashion brands in the world? To view and apply to all headquarter and retail jobs at rag & bone, please visit our website and careers page: http://www.rag-bone.com/careers From its origins in New York in 2002, rag & bone instantaneously distinguished itself by combining British heritage with directional, modern design. Today, the brand has become synonymous with innately wearable clothing that innovatively melds classic tailoring with an edgy yet understated New York aesthetic. Inspired by a desire to create beautifully constructed clothes, rag & bone prides itself in the time-honored techniques of supremely skilled, local manufacturers at some of the oldest factories in the country. The importance of quality, expert craftsmanship and attention to detail resonated deeply, informing the brand’s core philosophy. With a downtown sensibility, signature clean silhouettes and an inherent integrity, rag & bone continuously redefines urban style. In 2007, rag & bone won the Swarovski Award for emerging talent in Menswear and in 2010, the brand was bestowed the industry’s most prestigious honor when named Menswear Designer of the Year by the Council of Fashion Designers of America (CFDA). rag & bone offers a full range of men’s and women’s ready to wear, /JEAN, Standard Issue, footwear and accessories collections. rag & bone operates 35 stores worldwide, ten of which are in New York City. Stores are also located in Washington, D.C.; Boston, Massachusetts; Dallas, Texas; Los Angeles, California; Greenwich, Connecticut; Aspen, Colorado; and Bal Harbour, Florida. International stores are located in London, UK; Tokyo, Japan; Bangkok, Thailand; Taipei, Taiwan and Hong Kong. rag & bone is also available in boutiques and department stores in over 53 countries worldwide.
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