Learning & Development Specialist

Why Work For Us?

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

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The Learning & Development Specialist is a fully qualified, responsible for analyzing, designing, developing, implementing, and evaluating complex learning programs. This role transitions traditional instructional design into managing dynamic learning product portfolios and orchestrating modern, AI-infused learning ecosystems. Serving as a strategic business partner, this specialist demonstrates high learning agility and comfort with ambiguity to drive workforce capabilities amidst ongoing technological and organizational change.

**This position requires up to 75% travel****

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Strategic Consulting & Business Alignment

• Partners with business leaders and functional teams to diagnose  performance gaps, translate organizational strategy into workforce capabilities, and recommend blended solutions.
• Aligns learning strategy objectives to ensure equitable access and career development opportunities across the workforce.

Product Portfolio Management

• Manages a portfolio of dynamic learning products rather than standalone courses, utilizing Agile sprints, minimum viable products (MVPs), and rapid feedback loops to pilot and iterate solutions.
• Establishes ongoing maintenance cycles and audits program relevance to support continuous learning.

AI Fluency & Content Governance

• Serves as the primary governance checkpoint for learning AI, supervising and validating AI-generated content for pedagogical quality, compliance, and accuracy to prevent low-quality outputs.
• Integrates emerging generative AI tools into authoring workflows to accelerate solution development.

Data & Analytics Literacy

• Interprets learning analytics to segment learners by persona, personalize learning pathways, and build ROI-based business cases for executive stakeholders.
• Translates complex datasets into design decisions that improve learner retention and business impact.

Technology Ecosystem Orchestration

• Evaluates, pilots, and leverages modern learning technology stacks (LMS, xAPI, VR/AR, AI tutors) in close collaboration with IT, data teams, and subject matter experts.

Facilitation & Change Leadership

• Designs and delivers high-impact instructor-led, virtual, and blended learning experiences.
• Leads workforce change initiatives supporting the emotional side of digital and cultural transitions through peer cohorts and collaborative learning.

• Comprehensive knowledge of adult learning theory, instructional design methodologies (ADDIE, SAM, Agile), organizational behavior, and inclusion strategies.
• Advanced expertise in course authoring tools (Articulate Storyline), LMS administration, prompt engineering, data analytics, and stakeholder management.
• High learning agility, comfort with ambiguity, executive credibility, strategic thinking, and resilience through rapid organizational transitions.

Minimum Qualifications

• Bachelor’s degree in Human Resources, Education, Organizational Development, Business, or a related field.
• Minimum of 5 years experience in developing and delivering instructor-led learning, e-learning, and blended learning or 3 years and a Master's degree without experience, or 9 years of related experience without a Bachelor’s degree; or equivalent work experience.

Preferred Qualifications

• Master’s degree preferred.
• Experience in operations, specialized services, or multi-unit corporate environments.
•  Certified Professional in Talent Development (CPTD), CPLP, or formal Agile certifications (e.g., Certified ScrumMaster / Agile Product Owner).
• Experience in Towing and/or Automotive training highly preferred

The job functions listed describe the general nature and level of work being performed by team members assigned to this job. They are not intended to be an exhaustive list and may be subject to change based on business needs.

Works in an office environment sitting at a desk, table, computer workstation or standing for extended periods of time. Travels by car, plane, or other transport (50–80% computer use; up to 75% travel) to execute training, attend business meetings, or facilitate conferences. Ability to lift and carry training equipment up to 30 pounds.

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