This exciting hands-on role is pivotal in re-invigorating Croke Parks customer service
experience across the food & beverage offering available in Croke Park.
We are dedicated to fostering a culture of continuous learning and development. We
believe in empowering our colleagues through innovative training programs and
collaborative learning environments. Join our team and help us elevate our learning & talent
development initiatives to new heights.
The successful candidate will be a key stakeholder in enhancing the learning experiences of
Croke Park colleagues & supporting their career paths.
Training:
• Learning Plan Development: Develop a learning plan that suits the needs of the
business and our colleagues and communicate the annual Learning & Development
plan to all stakeholders.
• Program Delivery: Deliver training programs tailored to business needs and client
expectations.
• Onboarding / Induction Support: Facilitate an engaging ‘Warm Welcome to Croke
Park in conjunction with HRSS regarding all onboarding and induction processes.
• SOP Design: Collaborate with stakeholders to design and deliver Standard Operating
Procedures (SOPs) ensuring adherence to hygiene and safety regulations.
• Aramark Initiatives: Support the development and delivery of Aramark (parent
company) learning and development initiatives.
• Compliance Training: Ensure 100% compliance with mandatory training such as
Health & Safety and Business Conduct Policy.
• Dashboard Management: Create and manage monthly dashboards for tracking and
reporting learning activities to senior leaders.
• Interactive Content Creation: Develop engaging training materials, including
graphics, animations, videos, and live demonstrations.
• Effectiveness Evaluation: Use metrics and feedback to continually refine and
enhance learning experiences.
Talent Development:
• Development Programs: Collaborate with stakeholders to create and deliver
development programs for continuous colleague growth.
• Management Development & Apprenticeship Programs: Identify and coordinate
external and internal apprenticeship or accredited programs beneficial to Croke
Park.
• Program Coordination: Manage the participation of Croke Park colleagues in
relevant Aramark internal programs.
The ideal candidate:
• Operational experience: 2 to 3 years’ experience creating and delivering training
using blended methodology, including digital, virtual and in person, alongside strong
operational experience in Hospitality / Retail is essential for this role.
• Technical Skills: Proficiency with eLearning software (e.g., Articulate 360, Adobe
Captivate), Learning Management Systems (LMS), and other training tools.
Familiarity with data analytics to measure training effectiveness.
• Soft Skills: ability to engage and motivate learners.
• Creativity and Innovation: A knack for creating engaging and interactive training
content that caters to different learning styles and keeps learners engaged.
Key Performance Indicators (KPIs)
• Compliance completion.
• Perfect Serve “OR Speed-of-Service Metrics: The average transaction or queue
handling time in food, beverage zones following targeted point-of-sale (POS) and
hospitality training.
• Learning Adoption & Completion Rate: The percentage of casuals completing bite-
sized, training modules.
• Post-training survey scores ("Did this training actively help you perform your role
today?")
• Early-Stage Churn Reduction: The turnover rate of casual colleagues within their first
3 stadium events.
• Internal Promotion Rates
About Aramark
Aramark Ireland is a leader in food, facilities, and workplace services, supporting clients across healthcare, education, business, and the public sector. With over 40 years in Ireland and more than 8,000 colleagues across Ireland and Northern Ireland, we are committed to service excellence, innovation, sustainability, and creating meaningful experiences for our clients, colleagues, and communities.
Aramark is committed to creating a diverse and inclusive workplace and welcomes applications from all candidates.
Skills Required
- 2 to 3 years of experience creating and delivering training
- Experience using blended learning methodologies, including digital, virtual, and in-person delivery
- Strong operational experience in hospitality or retail
- Proficiency with eLearning software such as Articulate 360 or Adobe Captivate
- Experience using Learning Management Systems
- Familiarity with data analytics for measuring training effectiveness
- Ability to engage and motivate learners
- Ability to create engaging and interactive training content for different learning styles
Aramark Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Aramark and has not been reviewed or approved by Aramark.
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Retirement Support — Retirement offerings are positioned as a meaningful part of the package, including a 401(k) match that is described as strong. The ability to leverage retirement plan features is highlighted as a tangible upside for some roles.
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Healthcare Strength — Health coverage is presented as broadly available across medical, dental, and vision, alongside life and disability options. Access to programs like EAP and condition-management support adds depth beyond basic coverage.
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Leave & Time Off Breadth — Paid leave options include vacation/PTO and parental leave, with multiple leave types outlined as available. This breadth is framed as a stabilizing part of the total rewards offering even when cash pay is less compelling.
Aramark Insights
What We Do
Aramark (NYSE: ARMK) proudly serves the world’s leading educational institutions, Fortune 500 companies, world champion sports teams, prominent healthcare providers, iconic destinations and cultural attractions, and numerous municipalities in 16 countries around the world with food and facilities management. Because of our hospitality culture, our employees strive to do great things for each other, our partners, our communities, and the planet.
