The world’s top banks use Zafin’s integrated platform to drive transformative customer value. Powered by an innovative AI-powered architecture, Zafin’s platform seamlessly unifies data from across the enterprise to accelerate product and pricing innovation, automate deal management and billing, and create personalized customer offerings that drive expansion and loyalty.
Zafin empowers banks to drive sustainable growth, strengthen their market position, and define the future of banking centered around customer value.
Role Summary
Zafin is building a modern, modular, AI-enabled learning ecosystem to upskill employees, clients, and partners across our global SaaS platform. The L&D Specialist (Video Content Creator (AI-First) is a pivotal creator role responsible for transforming product knowledge, configuration steps, and technical concepts into high-quality micro-learning videos, walk-throughs, visuals, and interactive content.
This role blends learning design, media production, and AI tooling to build content at scale for Zafin University and Learning Hub. You will be the engine behind our Learning Visual Content Factory producing Synthesia-style micro modules, product configuration explainers, and branded visuals that make complex topics simple, engaging, and accurate.
Key Responsibilities
- AI-Driven Video & Multimedia Production
- Create micro-learning videos (3–5 mins) using Synthesia or similar AI-based avatar/video tools.
- Produce screen capture walk-throughs for product configuration and demos (Camtasia, OBS, Loom, etc.).
- Build motion-graphic explainers using Adobe After Effects, Premiere Pro, or equivalent.
- Maintain a consistent visual identity for all learning content (intros, outros, lower-thirds, templates).
Internal
- Instructional Content Creation
- Convert scripts/storyboards into multimedia learning modules.
- Apply micro-learning principles: chunking, visual sequencing, pacing, voiceovers.
- Create short-form content: animated diagrams, product flows, scenario-based snippets, quizzes (optional).
- Collaborate with Learning Manager to align learning outputs to defined outcomes.
- Visual Design & Asset Development
- Design supporting assets: screen overlays, icons, product diagrams, infographics.
- Create thumbnail and cover images optimized for Zafin University search and navigation.
- Build and maintain a reusable content component library to accelerate production.
- Product Learning Enablement
- Work with Product SMEs to understand new features, configuration flows, and use cases.
- Translate technical inputs into clear, external and internal audience-friendly learning visuals.
- Update modules quickly for monthly product refresh cycles.
- Quality Control & Delivery
- Ensure accuracy, clarity, and visual consistency across all content.
- Optimize videos for LMS performance (compression, resolution, format).
- Conduct internal reviews and incorporate feedback from SMEs, Product, Customer Enablement, Cloud, and senior/leadership stakeholders.
Internal
Key Skills & Experience
Must-Have
- 4–7 years of experience in video production, multimedia design, or instructional media.
- Hands-on mastery of:
- Experience building micro-learning or short-form content for tech or SaaS products.
- Ability to understand technical concepts and convert them into simple visual narratives.
- Strong storytelling and visual communication skills.
Nice-to-Have
- Familiarity with SaaS product workflows or enterprise software UX.
- Exposure to banking/fintech ecosystem (optional but valuable).
- Basic understanding of learning design principles.
- Experience with LMS platforms (e.g., Absorb, Docebo, Cornerstone, LMS365).
- Motion graphics animation experience.
- Voiceover/editing experience (human or AI-based).
Who You Are
- A visual storyteller with a modern digital-creator mindset.
- Highly comfortable working with AI tools and automation.
- Obsessed with making complex concepts simple and beautiful.
- Fast, organized, and able to deliver high volumes without losing quality.
- Passionate about shaping a world-class learning experience for a global SaaS platform.
- AI video tools (Synthesia or equivalent HeyGen, Colossyan, Runway)
- Adobe Creative Suite (Premiere Pro, After Effects, Photoshop, Illustrator)
- Screen capture & editing tools (Camtasia, OBS, Snagit, or equivalent)
What’s in it for you
Joining our team means being part of a culture that values diversity, teamwork, and high-quality work. We offer competitive salaries, annual bonus potential, generous paid time off, paid volunteering days, wellness benefits, and robust opportunities for professional growth and career advancement. Want to learn more about what you can look forward to during your career with us? Visit our careers site and our openings: zafin.com/careers
Zafin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Zafin is committed to protecting the privacy and security of the personal information collected from all applicants throughout the recruitment process. The methods by which Zafin contains uses, stores, handles, retains, or discloses applicant information can be accessed by reviewing Zafin’s privacy policy at https://zafin.com/privacy-notice/. By submitting a job application, you confirm that you agree to the processing of your personal data by Zafin described in the candidate privacy notice.
Top Skills
What We Do
Zafin, the global leader in SaaS cloud-native product and pricing solutions, is a trusted partner to the world’s most customer-centric financial institutions. Zafin’s product and pricing platform empowers banks of all sizes to center their customers, grow relationships and drive revenues.
The Zafin platform separates product and pricing from core processing to accelerate progressive modernization, enable digital transformation and deliver personalization at the relationship level.
A typical Zafin installation integrates easily with most back-end systems and customer-facing channels to increase product and pricing efficiency and agility, drive interest and non-interest income, and deliver a positive ROI—often in one year or less.
