Learning & Development Specialist I

Time Type:

This is an in-office position.

Department:

Job Summary:

Job Description:

ESSENTIAL JOB FUNCTIONS

The statements on this job description are intended to describe the general nature of level of work being performed by incumbents.  They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.

Job Duties

• Conduct interactive and engaging training in accordance to learning objectives

• Promote and demonstrate IBC’s philosophies and culture to all new hires.

• Evaluate trainee’s competency levels and improvise teaching style to meet learner’s style of learning

• Examine and asses the trainees’ understanding and progress of learning

• Coach employees effectively on learning gaps or policy violations.

• Ability to conduct training through different delivery methods.

• Provide management with feedback on employee performance and policy adherence.

• Provide comprehensive evaluations on trainee performance.

• Consult with other trainers, managers, and market leadership on trainee development.

• Conducts all types of trainings as requested by Corporate Training

• Maintaining an up-to-date and accurate record of trainee progress and achievements

• Ensure training equipment and software in training areas are current and operating correctly.

• Ensuring accurate tracking in the LMS of completed courses.  

Required Skills/Abilities:

• Presentation skills to teach in accordance to learning objectives.

• Create interactive learning sessions through basic facilitation skills.

• Ability to coach employees on soft skills, behaviors, and knowledge retention.

• Understanding of business mission, goals and learning objectives.

• Strong verbal communication skills

• Interpersonal and listening skills.

• Well-developed administrative skills.

• Good interpersonal and observational skills

• Time management skills.

• Good negotiation and persuasive skills.

• Aptitude and desire to learn new tools and techniques.

• Patience with different learning paces and understanding the challenges trainees might face.

• Confidence in leading training sessions

• Leading and motivating individuals to collaborate effectively towards a shared goal.

• Ability to identify and resolve conflict.

Education and Experience:

• Bachelor’s degree preferred in communication or related field.

• 1 year or more management experience.

• Training experience is desired.

• Specialized certifications such as Certified Professional in Learning and Performance, Certified Training and Development, or Society for Human Resource Management Certified Professional is preferred.