About Amartha
At Amartha, we empower micro-businesses across Indonesia, enabling growth and equal prosperity. We’ve supported over 2.7 million entrepreneurs—mostly women—by disbursing IDR 22.8 trillion in funding. As we step into 2025, Amartha is evolving into a technology-driven financial ecosystem, expanding our reach in lending, funding, and payments. Through innovation and digital solutions, we aim to enhance accessibility, streamline processes, and create a seamless user experience.
About the Role
As a Learning & Development Specialist in the Customer Experience team, you will play a key role in shaping and delivering training programs that enhance the customer experience. Your focus will be on equipping employees with the essential skills and knowledge to deliver exceptional service and drive continuous improvement in their roles.
Responsibilities
- Conduct Training Needs Analysis (TNA/LNA) to identify skill gaps and areas for improvement
- Design and facilitate training programs covering both product knowledge and soft skills
- Develop and update training materials and guidelines to keep employees informed and skilled
- Organize monthly quizzes and learning assessments to evaluate progress and effectiveness
- Create and maintain help center articles to promote knowledge-sharing across teams
- Plan and execute engaging events to foster collaboration and motivation among operations teams
- Bachelor’s degree in any major, preferably in Education, Psychology, Communication, or related fields
- Up to 1 year of relevant experience in Learning & Development, training, customer experience, or related roles (fresh graduates with strong internship or organizational experience are welcome to apply)
- Strong interest in learning, development, and customer experience
- Good communication and presentation skills
- Confident speaking in front of groups or facilitating discussions
- Comfortable using Microsoft Office (especially PowerPoint); familiarity with Canva or basic design tools is a plus
- Proactive, detail-oriented, and eager to learn
- Creative and collaborative mindset—able to help organize engaging learning events and materials
- Experience in campus organizations, mentoring, or event planning is a strong advantage
At Amartha, we are dedicated to creating a workplace that celebrates diversity, ensures equity, and fosters inclusion. We believe that diverse perspectives—shaped by factors such as gender, age, race, ethnicity, education, culture, and life experiences—drive innovation and growth.
We actively welcome individuals from all backgrounds to join us in building an environment where everyone feels respected, valued, and empowered. Our commitment is to provide equal opportunities and foster a sense of belonging that enables our employees to thrive and make meaningful contributions.
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What We Do
We are a prosperity platform company to harmoniously build a strong economy from the grassroots in order to realize the grassroots communities of technology equity, inclusiveness and sustainability.
We believe prosperity platform is the right solution to deliver high quality digital financial services and to bridge the gap that brings shared prosperity to the World.
Amartha’s Team are highly compassionate people who are impatient to deliver their impacts to alleviate the sufferings of others.
Working at Amartha means you are part of dynamic and compassionate team who make impact on daily basis. It means you sign up for a high-paced environment where everyone is taking part in achieving success and make other people happier.
It also means you wake up every single day energized, and excited of what’s next to be done to help Indonesia and the world a more equitable and prosperous place to live for everyone.
It means you feel special, as whatever you do with Amartha makes a dent in the universe, healing the world a day at a time.
Working at Amartha means you are ready to help and alleviate each other, contribute your best with empathy and passion. As we go long miles, you need a team to achieve your success.
Working at Amartha means you have made a conscious choice to embark on a journey to creating a less painful world. A journey that makes you feel good, that you have contributed to a meaningful work every single day.
Join our impact mission! Check our career page now👉🏼 https://careers.amartha.com/
