Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
This person reports to a Sr. Manager - L&D.
Role Description
Support the coordination and management of Learning & Development (L&D) programs to help advance organizational goals.
Manage program logistics, scheduling, communications, and cross-functional alignment to ensure programs are executed effectively and on time.
Partner with internal stakeholders—including L&D, trainers, business leaders, and support teams—to maintain cohesion, clarity of expectations, and consistent delivery of learning programs.
Track program milestones and progress, summarize updates, and escalate risks when necessary to maintain momentum and quality.
Analyze program data to identify trends, summarize findings, and recommend improvements that enhance effectiveness and learner experience.
Contribute to continuous improvement by gathering feedback, identifying gaps, and supporting the standardization of processes and tools.
Assist with program communications, including drafting participant messaging, preparing updates, and maintaining visibility across teams.
Participate in team activities to strengthen collaboration, alignment, and professional development.
Support change initiatives by aligning learning programs with evolving organizational needs and reinforcing the adoption of new systems, processes, or behaviors.
Behaviors and Competencies
Communication – Delivers clear, timely updates using appropriate channels; tailors messages to different audiences; facilitates alignment and ensures transparency throughout program execution.
Stakeholder Engagement – Builds rapport through consistent, respectful interactions; balances priorities; fosters collaboration; aligns program goals to stakeholder needs; navigates challenges with professionalism.
Program Coordination – Independently manages logistics including scheduling, communications, attendance tracking, and program readiness; resolves coordination issues and maintains operational flow.
Program Management – Oversees multiple learning programs; tracks milestones; anticipates risks; adapts plans; ensures programs deliver on expected outcomes and maintain alignment with timelines.
Data Analysis – Analyzes program data to identify trends and insights; summarizes findings; uses data to support decision-making and continuous program improvement.
Customer Service – Handles routine learner inquiries independently with accuracy and professionalism; ensures positive learner experiences; identifies recurring needs and suggests improvements.
Adaptability – Adjusts to changing tasks and priorities with composure; remains productive in dynamic environments; demonstrates resilience and openness to change.
Collaboration – Works cooperatively with cross‑functional teams; supports shared goals; communicates respectfully; contributes to a positive and inclusive team environment.
Professionalism – Demonstrates reliability, accountability, and integrity; maintains high-quality work; contributes to a respectful workplace culture.
Data Analytics & Impact – Uses data to evaluate program outcomes and communicate impact; synthesizes learner feedback, performance metrics, and KPIs to inform improvements and demonstrate value.
Skill Level Requirements
Ability to coordinate logistics, communications, scheduling, and administration for multiple learning programs. – Proficient
Ability to analyze program data, identify patterns, and summarize insights to inform decisions. – Proficient
Working knowledge of LMS platforms and productivity tools (e.g., Microsoft Office 365, communication/collaboration platforms). – Proficient
Ability to prepare clear written documentation and verbal updates; ensure accuracy and consistency across stakeholders. – Proficient
Ability to build productive working relationships across teams and maintain alignment in cross-functional environments. – Proficient
Ability to manage multiple priorities and deadlines with minimal supervision. – Proficient
Other Requirements
Completed Bachelor’s Degree or equivalent experience.
2–5 years of experience in Learning & Development, Program Management, Sales Enablement, Education, or related operational roles.
Ability to travel up to 10% for program delivery, stakeholder meetings, or company events.
Proficiency with LMS platforms, Microsoft Office applications, communication tools, and digital workspace platforms.
Ability to work both independently and collaboratively in a fast-paced environment.
Ability to demonstrate professionalism, initiative, and commitment to organizational success.
The estimated annual pay range for this position is $57,200 - $85,800 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
What We Do
Think of SHI as your personal technology concierge. We connect your team with the IT solutions and services you need to support your organizational growth and employee experience. Whether you’re building a modern hybrid workplace, defending against an evolving threat landscape, making the cloud work harder for you, or searching for ways to optimize your software portfolio, our friendly 6,000-person team is ready to solve what’s next for your organization. Our in-house data center integration, device configuration, and deployment and license advisory services, plus our top-tier status with vendors and flexible financing make life simpler for IT decision makers. Execute your IT vision with stress-free, scalable solutions you – and your people – will love. SHI is proud to be the largest Minority/Woman Owned Business Enterprise (MWBE) in the United States.
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