Learning & Development Manager

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.  We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top-15 private equity firms.

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts. 

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. 

We’re driven by our Group purpose, to power people and possibilities. 

Job Summary: 

The Learning & Development Manager will lead the strategic implementation of a performance-focused L&D approach aligned to company strategy. You will manage a diverse portfolio including onboarding, leadership development, and learning pathways whilst working closely with the Head of Human Resources to define learning architecture and embed effective delivery channels, curricula design, and content management standards across the organisation.

What you will do :

• Lead the Learning & Development function, delivering strategic L&D initiatives and key projects across the organisation with a focus on leadership development and continuous improvement.
• Assess training needs and design comprehensive development programmes, including training manuals and online learning modules, to equip the workforce with both technical and soft skills required to meet evolving business objectives.
• Foster a collaborative partnership with departmental managers and the Group L&D team to deliver tailored training solutions that support colleague growth and organisational performance.
• Create a positive, customer-focused learning environment that enables colleagues to develop and reach their full potential, whilst driving continuous improvement across systems, databases, and key performance indicators.
• Ensure compliance and budget management of the L&D function, working with the HR Lead to review processes and maintain cost-effective, fit-for-purpose training and development delivery.

Education / professional qualifications

• You hold a degree in Business, Psychology or similar discipline

Background experience

• You have a minimum of 7 years in a similar role

Technical

• You have proven experience as an L&D Manager or Training Manager, with demonstrated expertise in learning design, e-learning platforms, and Learning Management Systems (LMS)
• You possess strong project management and budgeting capabilities, with proficiency in MS Office and a sharp business acumen to drive cost-effective training delivery
• You demonstrate excellent communication and negotiation skills with the ability to build strong relationships across all levels; you are organised, flexible, and committed to delivering responsive, hands-on support that makes a tangible difference to colleague development

Our commitment to you and the environment

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.  

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee. 

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,800+ employees - from 94 nationalities, across 25 countries - to each achieve their potential.  Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.  

We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.