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Working with the world’s leading global and regional airlines since 1971 delivering fast and efficient service standards
The Role
Lead a seven-person L&D team to deliver mandatory training, operational/practical training, competency assessments, and digital learning across multi-site operations. Manage the LMS, develop e-learning and digital work instructions, run training needs analysis, ensure CAA compliance, deliver induction/onboarding, produce effectiveness metrics, and drive continuous learning and digitalisation of training.
Summary Generated by Built In
We are looking for a talented Learning & Development Manager who will be responsible for delivering our learning and development strategy across a multi-site operational business; covering mandatory requirements, operational practical training, competency assessment, and skills development programmes.
This is an on-site based role located at our London Heathrow UK Head office.
This is an on-site based role located at our London Heathrow UK Head office.
Your main responsibilities on a day to day basis will be:-
- Lead and manage a team of 7, including L&D Specialists, Operational Skills Trainers, and a Digital Learning Developer.
- Own the Learning Management System ensuring accuracy of records and efficiency of processes.
- Deliver and grow a comprehensive learning aligned with organisation's goals, fostering a culture of continuous learning.
- Manage the mandatory training framework, ensuring compliance with CAA regulations and other internal and external requirements.
- Lead the digitalisation plan for Training, managing the creation of e-learning solutions; and micro-learnings to support organisational training needs.
- Ensure a comprehensive induction and onboarding experience, including a programme of practical training on-the-job.
- Manage the creation and delivery of digital Work Instructions to ensure impactful and high-quality learning programmes.
- Manage and grow the digital competency-based programme of assessments to improve performance and compliance, and conduct trend analysis.
- Conduct the annual Training Need Analysis connected to employee performance reviews and create learning pathways to support development and business needs.
- Produce reports and metrics to monitor the effectiveness of learning activities.
To be successful in this role you will need:-
- Relevant qualification in Education and Training.
- Experience using Success Factors LMS desirable.
- Strong track record of delivery in a learning and development role within a multi-site Operations / Logistics business.
- To be innovative and change-driven.
- Strong influence and collaboration skills.
- Excellent relationship builder and stakeholder management.
- Strong leadership capabilities.
Please note that if you are offered this position, you will be subject to a background check including a criminal record check, 5 year employment history and a drug & alcohol test.
Our Values
Safety
- Always look out for our own and each other's safety.
- Proactively identify safety risks, hazards and unsafe behaviours promptly and courageously.
- Comply with all relevant safety regulations and standards at all times.
- Learn from mistakes and share that learning.
Customer Focus
- Delight customers by actively anticipating their needs, concerns and preferences.
- Offer alternative "yes" solutions to "no" situations.
- Deliver service excellence and always aim to exceed customer expectations.
Respect
- Appreciate everyone's background, cultural values and opinions at all times.
- Actively listen and understand other's intent and point of view, especially during disagreements.
- Build trusting relationships, demonstrate empathy and care for others.
Excellence
- Always do the right thing. Do it right the first time.
- Demonstrate extreme ownership: See it, Own it, Solve it.
- Adopt a growth mindset: keep learning, stay agile, be resilient.
- Set high expectations, embrace innovation and practice continuous improvement.
Teamwork
- Prioritise SATS Group's interests over one's own and department needs.
- Proactively share resources, ideas and information constructively.
- Build on each other's strengths and ideas to achieve win-win outcomes.
About
WFS, a member of the SATS Group, is a global air cargo logistics leader and best-in-class ground handling partner.In our UK business, which employs more than 900 people across 17 sites nationwide, we have a clear vision: to empower our people, continuously improve, and lead our industry through outstanding customer focus.
Skills Required
- Relevant qualification in Education and Training
- Strong track record delivering learning and development in a multi-site Operations/Logistics business
- Experience managing an LMS and maintaining training records
- Strong leadership capabilities and experience managing a team
- Strong influence, collaboration, stakeholder management and relationship-building skills
- Experience using SuccessFactors LMS
- Innovative and change-driven mindset
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The Company
What We Do
WFS is one of the world's leading ground handling organizations, providing high quality cargo, passenger, premium, ramp, baggage and technical services across a network spanning over 170 locations in more than 22 countries on five continents.
Why Work With Us
Our highly trained and experienced operations teams are experts in optimizing the capacity of cargo pallets and containers, ensuring we maximize the revenue potential on every flight. At WFS, Environmental, Social and Governance (ESG) criteria are at the heart of our business strategy.
