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Spreetail's vision is to accelerate brands and channels to compete for tomorrow’s ecommerce customer.
The Role
Embed on fulfillment center floors to design and deliver onboarding, safety training, SOPs, and retention programs. Audit compliance, support new facility launches, travel regionally (~25%), and connect learning initiatives to operational performance and efficiency.
Summary Generated by Built In
Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history: www.spreetail.com.
We are looking for an operational Learning and Development Manager whose core mission is clear: ensure our teams are safe, highly skilled, and built to stay. This is not a corporate, desk-bound training role. You will be deeply embedded on the fulfillment center floor, owning the end-to-end onboarding and safety culture for your facility. From writing the standard operating procedures (SOPs) that define our network to directly supporting new building launches, you will connect training quality directly to warehouse efficiency, accident reduction, and associate retention. If you are a hands-on operations leader who treats training as a primary tool to improve frontline execution and morale, we want you to lead our learning programs.
How you will achieve success:
- Make Safety the Standard: Build and sustain a safety-first culture at your home FC and across every site in your regional assignment. Lead safety training, conduct walk-throughs, reinforce safe behaviors at every level, and drive near-miss reporting culture. Every site you touch should be safer after your visit than before it.
- Own Onboarding Quality: Design, deliver, and continuously improve the onboarding experience at your home FC. Every new associate and leader should hit the floor knowing what they need to succeed. Onboarding quality is your leading indicator for safety, retention, and execution.
- Build and Maintain the Training Library: Develop, document, and own the training programs, SOPs, and job instructions that define Spreetail's operating model. Your materials become the network standard — they must be accurate, accessible, and actually used.
- Drive Compliance Across Your Region: Audit training completion and safety compliance at your home FC and assigned regional FCs. Identify gaps, build corrective plans, track completion, and hold sites accountable. Travel within your region a minimum of 25% of the time to deliver this work in person.
- Build a Culture That Retains People: Develop and execute retention programs that connect associates to meaningful outcomes through development, recognition, and engagement. Treat onboarding quality and learning culture as your primary retention levers.
- Connect Learning to Operational Performance: Partner with site leadership to identify where execution gaps trace back to training quality or learning curve. Build targeted interventions that improve efficiency, quality, and cost — and measure whether they worked.
- Deploy When the Network Needs You: During periods of high onboarding volume, major operational initiatives, or when a site becomes a focus, deploy as part of the Away Team to provide direct operational support. You go where the need is greatest, regardless of whether it is your home FC.
- Support Facility Launches: When Spreetail opens a new fulfillment center, you are part of the team that stands it up — bringing training infrastructure, onboarding programs, and safety culture from day one.
What experiences will help you in this role:
- Multiple years of progressive experience in high-volume fulfillment, manufacturing, or distribution; e-commerce expertise strongly preferred
- 3+ years in a leadership capacity with demonstrated ability to develop frontline associates and supervisors
- Proven track record of building safety-first cultures — safety is a leadership value you have demonstrated in practice
- Hands-on experience building or managing training programs, onboarding curriculum, or learning initiatives in an operational environment
- Demonstrated ability to improve retention and engagement in a high-velocity warehouse environment
- Experience working across multiple sites or functions; ability to build trust quickly in new environments
- Strong ability to document complex operational processes into clear, accurate, usable SOPs and training materials
- Strong problem-solving and analytical skills; ability to connect learning gaps to operational outcomes
- Willingness to travel a minimum of 25% of the time within an assigned region; available for deployment to critical-need facilities when needed
In an effort to Make Spreetail Better, we hire people that are aligned with our values and are passionate about pursuing ecommerce excellence. We believe the right person can learn what is needed to succeed in their role, so we encourage job applicants to apply even if you don't meet all the qualifications listed. We are looking for diverse backgrounds and perspectives, so we don’t require college degrees and welcome non-linear career paths. If this role highlights your experience and gets you excited – please apply!
What you can expect from us:
• We provide the flexibility to take care of yourself. Spreetail operates in a work culture that promotes results and encourages taking time off when needed. In addition to a generous vacation policy, we also offer paid time-off for your wedding week, paid parental leave and support for parents of growing families.
• We celebrate accomplishments. Each year at Spreetail is a milestone with the opportunity to receive special gifts, swag store credit, or donations to a nonprofit of your choice. We also recognize people pursuing impacts with Spreetail Spotlight Awards.
• We care about your Health & Wellness. Spreetail works hard to enhance the employee experience through benefit programs and perks that provide meaningful support. We offer affordable medical, dental and vision plans with coast-to-coast coverage. We also provide free telehealth and on-demand mental health resources. Learn more about our benefits & perks package.
• We create the opportunity to revolutionize your community. We encourage Spreetailers to give back and make a social impact, and we offer paid time off to do it.
Spreetail is committed to a diverse and inclusive workplace. Spreetail is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please email [email protected].
Please be aware of scammers. Spreetail will only contact you through Lever or the spreetail.com domain. Spreetail will never ask candidates for money during the recruitment process. Please reach out to [email protected] directly if you have any concerns. Emails from @spreetailjobs.com are fraudulent.
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Skills Required
- Multiple years of progressive experience in high-volume fulfillment, manufacturing, or distribution
- 3+ years in a leadership capacity developing frontline associates and supervisors
- Proven track record of building and sustaining safety-first cultures
- Hands-on experience building or managing training programs, onboarding curriculum, or learning initiatives in an operational environment
- Demonstrated ability to improve retention and engagement in a high-velocity warehouse environment
- Experience working across multiple sites or functions and building trust quickly in new environments
- Strong ability to document complex operational processes into clear, accurate, usable SOPs and training materials
- Strong problem-solving and analytical skills; ability to connect learning gaps to operational outcomes
- Willingness to travel a minimum of 25% within an assigned region and deploy to critical-need facilities when required
- E-commerce experience
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The Company
What We Do
Spreetail is an ecommerce growth partner focused on accelerating brands and channels to compete for tomorrow’s ecommerce customer. Our ecommerce experts purchase products from world-class vendors, list these top brands on marketplace giants such as Amazon, Walmart, Target, and eBay, and fulfill orders with next-day speed. Our completely home-grown software helps us provide unmatched value to our vendor partners, channel partners, and the millions of customers we delight nationwide. Joining our team is a once-in-a-lifetime opportunity to build one of the fastest-growing ecommerce companies in history, while working in a culture that promotes intense results and meaningful relationships.
Why Work With Us
Spreetail offers the opportunity to stretch your skills, supporting you as you grow both personally & professionally, all while prioritizing our commitment to building lasting relationships. We’re always on the lookout for talented new team members to help us add new brands & channels. We’re building something big. The best news? You can join us.
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