Join the world of luxury hospitality at Fairmont & Raffles as our new Learning & Development Manager! We are seeking a dynamic, passionate, and strategic leader to drive our global talent development initiatives and enhance learning experiences for our colleagues worldwide. This role is a key player in fostering a culture of continuous learning and leadership excellence, ensuring that our teams deliver the highest level of service and guest experience.
Job DescriptionKey Responsibilities
Digital Learning & Program Development
- Design and develop digital learning programs, leveraging innovative technologies to enhance engagement.
- Collaborate with subject matter experts and instructional designers to create cutting-edge digital learning experiences.
- Manage and maintain digital content within the Learning Management System (LMS).
- Oversee and support the global eCornell and LinkedIn Learning programs.
Learning & Development Strategy & Facilitation
- Co-design and facilitate corporate training programs that align with global business objectives.
- Assist in facilitating the Global Leadership Program for Professional and Emerging leaders.
- Assist in delivering Brand & Culture Programs, Luxury Onboarding, and Reveal Talent sessions.
- Support the design and facilitation of operational training as needed.
- Oversee and mentor the Learning & Development Coordinator to ensure seamless execution of training initiatives.
Compliance & Localization
- Oversee compliance training communication, ensuring alignment with industry standards and regulations.
- Manage local translations of learning and development programs to meet regional needs, collaborating with translation vendors and internal stakeholders.
- Ensure consistency and quality of translated content, maintaining brand and training integrity.
Facilitation & Leadership Criteria
The ideal candidate will be:
- An exceptional facilitator, communicator, and storyteller who captivates audiences.
- Highly self-aware, emotionally intelligent, and adaptable to diverse learning styles.
- Skilled in influencing across all levels of the organization without direct authority.
- Passionate about service excellence, open to innovation, and willing to challenge the status quo.
- Proven experience in facilitating training sessions both virtually and in person.
- Strong expertise in Learning Management Systems (LMS) and reporting tools.
- Experience in digital program design
- Experience Learning & Development within the hospitality industry (preferred).
- Bachelor’s degree in Human Resources, Education, or a related field (asset).
- Project management skills with the ability to coordinate multiple training programs simultaneously.
- Excellent communication, collaboration, and leadership abilities.
This role offers an exciting opportunity to shape the learning landscape of a globally recognized luxury hospitality brand. As a key contributor to our organizational growth and employee development, you will play an instrumental role in empowering teams, fostering leadership, and enhancing service excellence worldwide.
Note: Must already be legally entitled to work in Canada to be considered for the position
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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What We Do
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
