Learning & Development Manager

About LINE MAN Wongnai

LINE MAN Wongnai is Thailand’s Leading On-Demand Delivery and Lifestyle e-Commerce platform services. We build technology to help Thai people live better, to empower all local businesses by creating an end-to-end food ecosystem through our channel LINE MAN and Wongnai. Connected consumers, riders, and local businesses and improved the daily life of all parties with restaurants nationwide. And because we are local, we provide the deepest variety and services that are tailor-made for Thai people. 

We are looking for an experienced Learning & Development Manager to architect a high-quality sales culture and modern training system from the ground up for a team of over 100 salespeople. Going far beyond a traditional training role, you will elevate sales performance by establishing the 'Sales Bible' as a single source of truth and designing an AI-integrated Quality Assurance (QA) system for real-time quality tracking. By blending technology, AI, and human connection, you will drive continuous improvement, set sales standards, and build a scalable foundation for long-term organizational growth.

What you’ll do: 

• Sales Bible & Knowledge Management:Establish and maintain the 'Single Source of Truth' (product knowledge, pricing, scripts, objection handling). Build a searchable, rapidly updated repository with field-ready reference materials such as Quick Reference Cards and establish a feedback loop with Product and Marketing.
• Training Design & Delivery: Design, execute, and structure scalable  programs for new joiners and employees to promote the continuous learning culture.
• Quality Assurance (QA) System: Define sales quality KPIs and scorecard; track team performance metrics on a weekly and monthly basis.
• Assessment, Certification & Engagement: Lead the MDS Rise program to boost team engagement via gamification, leaderboards, and rewards. Design a multi-tiered certification system (Bronze/Silver/Gold) and run assessments for new and existing reps.
• Reporting & Analytics: Maintain dashboards tracking sales quality, training completion, and certifications. Conduct cohort analysis to correlate training metrics with actual sales ROI, presenting insights monthly to leaders.
• Technology & AI Integration: Evaluate, select, and implement appropriate EdTech, Learning Management Systems (LMS), and AI tools tailored to a field sales environment. Adopt AI role-play tools, conversation intelligence software, and automated coaching modules to scale training and QA.

What you’ll need: 

• A minimum of 5 years of professional experience in L&D, Sales Training, or Sales Enablement.  
• Proven experience working with large sales teams (50+ people) with a solid understanding of field sales dynamics.  
• End-to-end experience managing training programs from initial design and delivery to final evaluation.  
• Experience building or managing Knowledge Management Systems, corporate wikis, or Sales Playbooks.  Background in quality assurance (QA), call monitoring, or performance coaching.  
• Experience within the Tech, SaaS, FinTech, or B2B Sales industries is highly advantageous.
• Strong understanding and practical experience managing Learning Management Systems (LMS) such as Moodle, TalentLMS, 360Learning, or equivalent platforms.
• Familiarity with AI tools designed for sales training or QA, such as AI role-playing and conversation intelligence software (e.g., Gong, Chorus, or similar).
• Strong data analysis skills with the ability to build dashboards and reports using Excel, Google Sheets, or Business Intelligence (BI) tools.
• Ability to develop e-learning content independently or successfully manage third-party content creation vendors.