Learning & Development Experience Designer

Posted Yesterday
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27 Locations
Remote or Hybrid
Mid level
Information Technology • Marketing Tech • Professional Services • Consulting
The Role
Designs customized leadership learning journeys, training materials, event-embedded learning experiences, and content ecosystems for a global automotive client. Applies behavioral science, adult learning, experiential learning, coaching, gamification, and peer engagement. Collaborates with creative and operations teams, supports onsite facilitation, captures participant feedback, and iterates content using AI tools. The role spans face-to-face workshops, virtual training, employee events, and channel events in a multinational client-facing environment.
Summary Generated by Built In
At Bond, we are dedicated to helping global brands achieve customer-centric growth. We build customised loyalty marketing and human experience solutions for Fortune 1000 clients, enabled by technology and data insights. As a creative partner for our clients, we deliver innovative and impactful assets that elevate their brand experiences across the globe.  
 
A hands-on content and experience design role within a global team, working across three connected spaces: highly customised leadership learning journeys (face-to-face and virtual), large-scale employee and channel events designed to shift mindset and behaviour, and the content ecosystems that connect them. Everything is tailor-made for a major automotive client — no off-the-shelf solutions. You'll design training materials, shape event-embedded learning experiences, apply behavioural science and adult learning principles, and co-facilitate sessions onsite. Content is always evolving — regular redesign cycles are part of the job.
Location: Madrid, Spain or Germany 
Type: Full-Time
What you'll have:
    • Academic background in Psychology, Organizational Psychology, Behavioral Science, Economics
    • 4+ years in L&D projects with focus on soft skills training, leadership development or live events with embedded learning
    • Grounding in behavioural science or adult learning theory, translated into concrete design decisions
    • Strong PowerPoint skills
    • Proficiency in English + a second European language required. If in Germany, German proficiency is required. Multilingual content design experience.
    • Comfort in a complex, client-facing, multinational environment
    • High communication skills, global collaboration
    • High level of proactivity and autonomy
    • Confidence as a support facilitator onsite
    • Comfortable with leveraging AI in the L&D context
    • E-learning authoring tools, LMS experience, measurement frameworks

Job responsibilities
  • Design content for a full suite of training materials (participant decks, trainer guides, handouts, activity cards, TTT documents)
  • Design learning experiences across Bond's full portfolio of formats: face-to-face workshops, virtual classroom training, employee events with embedded learning components, and channel events where engagement and development outcomes sit alongside experience design
  • Contribute to the design and delivery of large-scale employee and channel events, shaping the learning arc, scripting facilitated moments, and ensuring behaviour change outcomes are embedded throughout the experience
  • Apply learning methodologies with intention: experiential learning, coaching integration, gamification, peer engagement, selecting what fits each moment and format
  • Collaborate with creatives on visual and physical production and with operations on material logistics
  • Attend training sessions and events as a support facilitator, capturing structured feedback that feeds back into design
  • Use AI tools for content ideation and faster iteration

Benefits
Joining us means being part of a team that lives by the mantra “Create Bonds.” We celebrate our collective drive, reward innovative thinking, and always maintain a focus on fostering relationships, both internally and with our clients. 
 
Ready to Make Your Mark? If you’re passionate about shaping the future of loyalty and making a real impact, we want to hear from you! Apply now to become a part of our dynamic and innovative team. 

Skills Required

  • Academic background in Psychology, Organizational Psychology, Behavioral Science, or Economics
  • 4+ years of experience in learning and development projects focused on soft-skills training, leadership development, or live events with embedded learning
  • Knowledge of behavioral science or adult learning theory and ability to apply it to learning design decisions
  • Strong Microsoft PowerPoint skills
  • Fluency in English and a second European language
  • German proficiency if based in Germany
  • Experience designing multilingual content
  • Ability to work in complex, client-facing, multinational environments
  • Strong communication and global collaboration skills
  • High proactivity and autonomy
  • Confidence supporting facilitation onsite
  • Comfort leveraging AI in learning and development
  • Experience with e-learning authoring tools and learning management systems
  • Experience with measurement frameworks
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The Company
800 Employees
Year Founded: 1980

What We Do

Bond Brand Loyalty is a customer-intelligence-driven customer engagement and loyalty company headquartered in Toronto, Canada. It helps brands build stronger customer relationships through customer experience, human experience, loyalty advisory, loyalty and marketing operations, market research, behavioral science, data, and AI-enhanced technology. Its Synapze platforms support the design, growth, and operation of loyalty and engagement programs for clients across North America and Europe.

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