Learning & Development Consultant

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Learning & Development Consultant - Operational Learning & Performance

About the Opportunity: 

As a Learning & Development (L&D) Consultant reporting to a Sr. Manager of Learning & Development, you will play a crucial role in Sun Life's talent development. You will enhance employee knowledge, skillsets, and ability to deliver consistent results for our clients. Partnering with our Group Claims and Client Services organizations.  You will leverage your experience as a Learning and Development consultant to support roles by designing learning experiences, facilitate training, provide coaching, maintain documentation, and support our continuous improvement culture.  Products our business areas support include Short Term Disability, Long Term Disability Absence, Life, and Life Waiver of Premium and Dental Insurance products.

 Key Responsibilities: 

• Lead the Group Claims organization in continuous learning, building, and professional growth
• Develop and improve L&D programs, ensuring scalability and effectiveness 
• Facilitate programs for various audiences, both virtually and in-person 
• Design innovative self-paced learning opportunities through digital solutions, job aids, and performance support tools 
• Conduct root cause analysis to enhance department performance 
• Develop metrics to track L&D program effectiveness and efficiency 
• Provide coaching and feedback to address employee progress 
• Act as a role model, demonstrating a positive and client-focused attitude 
• Identify and act on opportunities for continuous improvement and process excellence 

  Qualifications: 

• Demonstrated experience in Learning & Development
• Proficiency in creating and supporting digital solutions (Ex. Videos, e-Learning, Simulations)
• Passion for people, collaboration, and relationship-building 

• Dynamic facilitation skills for both virtual and in-person settings 
• Experience in providing and receiving feedback and coaching 
• Ability to influence across various audiences and manage multiple priorities effectively 
• Strong analytical, problem-solving, and research skills 
• Excellent communication skills with professional candor in discussing business issues
• Ability to support change management in a fast-paced environment

 Specialty Skills Preferred:

• Strong presentation skills

• Keen interest in technology and emerging solutions
• Ability to translate business goals into desired on-the-job performance
• Familiarity with instructional design and adult learning principles 
• Experience with Learning Management Systems (LMS) Administration
• Knowledge of the products offered by the company preferred but not required.  

 Travel Requirements: 

This role may require travel to Sun Life US offices to support deployment initiatives, build relationships with team members, and understand client needs.

   
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.  
   
Salary Range: $54,900 - $82,400
At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.
  
Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, Sun Life symbolizes our brand promise of making life brighter -for our customers, partners, and communities. Join our talented, diverse workforce and launch a rewarding career. Visit us at www.sunlife.com/us to learn more.  
  
At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.   

Our Affirmative Action Program affirms our commitment to make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email [email protected] to request an accommodation.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

Training & Development

21/03/2025

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.