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Accelerate the ad technology evolution.
The Role
The Learning Designer is responsible for creating scalable and effective learning projects that enhance sales and service capabilities, driving behavior change through innovative design and analysis of learning outcomes.
Summary Generated by Built In
About Index Exchange:
Index Exchange is a globally trusted independent supply-side platform, powering intelligent decisioning that maximizes value for media owners. As a neutral, conflict-free exchange, we help media owners connect more effectively with the world’s leading brands, enabling marketers to achieve stronger performance while advancing efficiency, transparency, and quality across the programmatic ecosystem.
With more than 20 years of industry leadership, we continue to accelerate the ad technology evolution by applying intelligence closer to the impression and reducing waste across the supply chain. Through radically transparent practices and exceptional standards, we deliver long-term value for media owners, marketers, and partners worldwide.
What’s it like to work at Index?
Index is an exciting and fast-paced place to work. You'll be able to feed your ambition, lean into trust and transparency, and feel genuine support from your colleagues. We’re built on our core values and live them each day. They're not just buzzwords.
We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.
We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers, and we’re looking for talented professionals to help take us to the next level.
Are you ready to join the programmatic evolution?
The Learning Experience Designer (LXD) plays a critical role in enabling commercial performance at Index Exchange. This role is responsible for designing scalable, blended learning experiences that drive behavior change, improve capability, and directly support business outcomes across Sales, Services, and other customer-facing teams.
While the primary focus of this role is on the commercial side of the business, the LXD is also a core member of the broader Learning & Development team and contributes to learning initiatives that support the wider organization. This includes partnering with subject matter experts, leaders, and cross-functional stakeholders to translate complex product knowledge, business priorities, and workflows into high‑impact learning experiences. The role sits at the intersection of learning science, enablement, and performance measurement, with a strong focus on analysis, accountability, and outcomes.
This role is central to Index Exchange’s shift toward more intentional, data‑informed, and performance‑focused learning. The Learning Experience Designer will help ensure that commercial learning is not only engaging, but accountable, measurable, and clearly connected to how the business grows and succeeds.
Here’s what you’ll be doing:
Design & Delivery
- Design and build innovative, blended learning experiences (self‑serve, cohort‑based, facilitator‑led, and performance support) that are scalable, inclusive, and aligned to business priorities.
- Translate subject matter expertise in product, sales skills, and commercial workflows into learning experiences that drive engagement, behavior change, and measurable business impact.
- Lead end‑to‑end learning design for major commercial enablement initiatives, from needs analysis through launch, reinforcement, and evaluation.
- Apply creativity, problem‑solving, and human‑centered design methods to develop practical, business‑relevant learning solutions.
- Prototype, test, and iterate learning experiences based on user feedback, stakeholder input, and performance data.
- Deliver experiences through in-person and virtual instructor-led facilitation as a primary facilitator and co-facilitator to subject matter experts.
Strategy & Analysis
- Partner with commercial stakeholders to identify capability gaps and performance needs using qualitative and quantitative inputs.
- Design learning approaches that align with Index Exchange’s culture, go‑to‑market motion, and ways of working.
- Contribute to broader L&D strategy by helping define learning standards, design principles, and scalable approaches for commercial learning.
Tools, Technology & Measurement
- Design and build digital learning experiences using authoring tools such as Articulate Rise, Storyline and Microsoft suite, like PowerPoint.
- Leverage sales enablement tools (Seismic) and learning management system (Dayforce Learn) to create cohesive learning journeys, surface insights on content usage, and support ongoing reinforcement.
- Gather, analyze, and act on learning metrics, participant feedback, and reporting to continuously improve learning quality and efficiency.
- Support measurement strategies that go beyond completion, connecting learning activity to behavior change and performance outcomes where possible.
Collaboration & Influence
- Work closely with senior leaders, subject matter experts, and cross‑functional partners to co‑create learning solutions and build shared ownership for capability development.
- Communicate clearly and confidently with stakeholders at all levels, building credibility as a learning and performance partner.
- Stay current on trends and research in learning science, sales enablement, and learning technology, applying relevant insights to support Index Exchange’s growth strategy.
Here's what you need:
- 5+ years of experience designing and delivering Learning & Development solutions, from analysis through launch and evaluation.
- Deep experience designing digital, virtual, and blended learning experiences using modern LMS and authoring tools (e.g., Articulate Rise, Storyline, Microsoft Suite; experience with video tools is an asset).
- Strong experience designing product, sales, and skills‑based learning for commercial or customer‑facing teams, preferably in an ad tech or SaaS environment.
- Experience working with learning, enablement, and business systems such as LMS platforms, sales enablement tools, and CRMs (e.g., Dayforce Learn, Seismic, Salesforce or similar).
- Ability to design learning that integrates seamlessly into commercial workflows rather than living outside of them.
- Strong grounding in adult learning principles, learning science, and blended learning design.
- Experience designing for global, diverse audiences, with a demonstrated ability to integrate inclusion into learning experiences.
- Familiarity with best practices in learning measurement, evaluation frameworks, reinforcement, and sustainment.
- Strong understanding of commercial business drivers and the ability to translate business goals into learning strategies.
- Exceptional written and verbal communication skills
- Ability to influence and collaborate across levels and functions.
- Comfortable operating with ambiguity, prioritizing effectively, and balancing strategic thinking with hands‑on execution.
The base salary range for this role is $90,000 to $120,000. The total compensation package may vary depending on non-discriminatory factors such as job-related knowledge, skills, and experience.
Why you’ll love working here:
- Comprehensive health, dental, and vision plans for you and your dependents
- Paid time off, health days, and personal obligation days plus flexible work schedules
- Competitive retirement matching plans
- Equity packages
- Generous parental leave available to birthing, non-birthing, and adoptive parents
- Annual well-being allowance plus fitness discounts and group wellness activities
- Employee assistance program
- Mental health first aid program that provides an in-the-moment point of contact and reassurance
- One day of volunteer time off per year and a donation-matching program
- Bi-weekly town halls and regular community-led team events
- Multiple resources and programming to support continuous learning
- A workplace that supports a diverse, equitable, and inclusive environment – learn more here
Equal employment opportunity
At Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them. As such, we are committed to equal employment opportunities. We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Additionally, we realize that diversity is deeper than any status or classification—diversity is the human experience. For those who show grit, passion, and humility—Index will welcome you.
Accessibility for applicants with disabilities
Index Exchange welcomes and encourages individuals with disabilities to apply to work with us.
If you require an accommodation, please share the details of your request and any information how we can assist you with the hiring recruiter when they contact you. Index Exchange will make reasonable efforts to ensure accommodation requests are met throughout the recruitment process.
Index everywhere, Index anywhere
Our corporate headquarters are in Toronto, with major offices in New York, Montreal, Kitchener, London, San Francisco, and many other global cities. As a major global advertising exchange, we are committed to operating as a tightly knit global team and embracing and empowering talent wherever our colleagues may be.
AI Disclaimer: Automated tools including artificial intelligence may be used to assist in screening and assessing applicants for this role. All hiring decisions involve human review.
Vacancy Status: This posting is for an existing vacancy.
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The Company
What We Do
Index Exchange is a global advertising supply-side platform enabling media owners to maximize the value of their content on any screen. As a trusted partner and ally, we connect leading experience makers with the world’s largest brands to ensure a quality experience for consumers. We’re a proud industry pioneer with over 20 years of experience accelerating the ad technology evolution. With our radically transparent business practices and dedication to total market efficiency, we’re committed to upholding the integrity of the programmatic ecosystem at large. Our global teams are dedicated to driving industry standards and building technology that delivers scale, efficiency, and long-term value for our customers and partners. In our workplace, we pride ourselves on fostering an environment of openness where everyone feels connected and supported - a place where you can be your best inside or outside of work.
Why Work With Us
When you join Index Exchange, you’ll be working at an engineering-first company. Our foundation is our technology platform and all of the Indexers who come together to improve, extend, and reinvent it. We invest heavily in building an organization that’s committed to DEI&B, our core values, and our vision of total market efficiency.
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