Learning Designer and Facilitator

Learning Designer and Facilitator - Vilnius, Lithuania

Are you an experienced, and passionate facilitator who thrives in a fast-paced, high-performing organization? Are you ready to join a company committed to ensuring that every employee feels a sense of belonging and is treated fairly? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then join Western Union as a Learning Designer and Facilitator.

Western Union powers your pursuit

The Learning Facilitator supports the Talent Development team and will design and facilitate sessions for entry-level employees up to C-Suite executives. The Learning Designer and Facilitator is responsible for the facilitation of training initiatives while providing guidance and feedback for consistent delivery of company-wide programs.

Role Responsibilities

• Facilitate global leadership development training to people leaders – from supervisor to executive-level, new leader and employee onboarding sessions, and any other learning needed within the organization based on company strategy and objectives.

• Develop content and assist in customizing existing global content for regional needs.

• Design content including course materials, application guides, conversations guides, assessments, etc.

• Curate and customize content.

• Use a variety of delivery methods to develop participants' skill sets. This includes classroom Instruction, virtual training, All Hands meetings, peer-to-peer coaching, and train-the-trainer sessions.

• Perform all administrative duties including class preparation, schedule administration, and participant record maintenance.

• Act as a subject matter expert (SME) to assist the Learning team with revisions to existing course content.

• Facilitate coaching and feedback for leaders up through Director-level.

• Facilitate engaging learning experiences, including virtual and on-site sessions, while coaching and developing other to become effective facilitators.

• Serve as a thought leader in learning and development, offering insights and expertise to enhance broader talent initiatives and ensure alignment with the company’s strategic goals.

• Tackle complex and non-routine challenges during training sessions, drawing upon extensive experience and expertise to find innovative solutions.

• Leverage your expertise to influence practices and procedures outside the department, collaborating with senior stakeholders to drive organizational change and improvement.

• Use many facilitation techniques such as groups discussions, role-playing, interactive and/or experiential activities.

• Manage the dynamics of a training session, including handling disruptions and keeping participants focused to maintain a productive environment.

• Think on your feet and address any issues that arise during training sessions.

• Understand how adults learn and apply these principles to your training methods.

Role Requirements 

• Willingness and ability to travel up to 50% of the time across the EMEA region.

• Minimum 3-5 years’ experience in Talent and Learning.

• Bachelor's Degree or relevant work experience.

• Deep understanding of adult learning theories, instructional design models (especially ADDIE), and learning technologies.

• Strong organizational skills, proficiency with HR systems and LMS, and the ability to manage multiple projects simultaneously.

• Strong project management skills and ability to manage multiple priorities.

• Excellent communication, collaboration, organizational and stakeholder engagement skills.

• Strong analytical and problem-solving skills.

• Ability to work independently and as part of a team.

Would be even better if you had these attributes:

• Coaching or consulting experience.

• Certification in instructional design, facilitation, or related areas (e.g., CPLP, ATD Master Trainer).

• Experience in change management or organizational development initiatives.

• Ability to analyze learning needs and translate them into scalable solutions.

• Ensures accuracy in program administration and data management.

• Thrives in a fast-paced, dynamic environment and can handle changing priorities.

Work Shift

Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company — transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

BENEFITS AND OTHER DETAILS

Salary

The monthly gross base salary range is 3,906 – 5,729 EUR. This range represents anticipated low and high end of the salary for this position. This role is also eligible for an annual variable target incentive (which may include long-term incentives, if eligible) that aligns with individual and company performance. Actual salaries will vary based on candidate’s qualifications, skills and competencies.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Lithuania specific benefits include:

• Private Health Insurance (3 options)

• Life & Accident Insurance

• Additional days off

• Wide variety of discounts and special offers

• ⁠Free Fitness facilities

• Volunteering activities

• Referral program

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

Other Details

As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to [email protected].

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.