Learning & Culture Coordinator (Hybrid)

EVERSANA INTOUCH® is a global, full-service marketing agency network serving the life sciences industry, and is the first – and only – agency network to be part of a fully integrated commercialization platform through EVERSANA®. We provide next-generation creative and media services, enterprise solutions and data analytics services for clients. 

We get fired up when people talk about getting—and staying—healthy. That’s where we find our inspiration: in the very human experiences of patients, doctors, and even each other. Then, we collaborate on ways to make caring for one’s health more achievable, connecting patients and physicians with the information and tools they need. 

We embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  

WHAT DOES A LEARNING & CULTURE COORDINATOR DO?

The Learning and Culture Coordinator is primarily responsible for supporting the Learning and Culture team in creating and implementing innovative training and culture programs. This role will also drive on-site program execution and support the Office Operations team with necessary activities to ensure our office is accessible, safe, productive, and presentable for our staff and guests. The ideal candidate has a high level of energy, can work collaboratively, and thrives in a fast-paced, creative environment.

• Administer and manage agency training, assignments, and reporting via the Learning Management System (LMS).

• Manage user support and resolve user technical issues and questions.
• Manage and maintain Learning and Culture content across our systems and platforms (e.g. training assets in the LMS, knowledge bases in SharePoint).
• Create and update training materials using tools such as Canva, Articulate Rise, WellSaid, PowerPoint, and more.
• Administer new hire onboarding and DiSC training assignments.
• Support planning, implementation, and facilitation of internal training and culture activities, including arranging catering, materials preparation, ordering supplies, scheduling, setup, communications, and follow-ups.
• Coordinate off-site training and culture initiatives, including researching event spaces, making reservations, and arranging vendor payments.
• Fulfill employee recognition requests, including ordering employee gifts and communicating with vendors and stakeholders.
• Enable Learning and Culture reporting by gathering data across initiatives, including executing surveys and pulling data via the LMS, SurveyMonkey, and PowerBI.
• Assist Office Operations with ensuring the office is equipped and presentable for staff and guests, including inventory support, office access and maintenance (as needed), in-office event set up, and special office projects and catering as defined.
• Independently drive assigned initiatives forward with high accuracy and quality, managing logistics, timelines, materials, and record keeping.
• Track expenses for Learning and Culture initiatives to ensure delivery remains within budget.
• Partner and collaborate with various teams on planning and execution for Learning and Culture initiatives, including Agency Operations, Human Resources, Finance, Compliance, as well as functional subject matter experts.

Knowledge, Skills, and Abilities

• Able to thrive in a changing, dynamic environment with flexibility to adapt to unique situations and projects. 
• Excellent time management, organizational skills, and attention to detail.
• Able to manage several projects at once and meet tight deadlines. 

• Excellent written and oral communication and interpersonal skills.
• Highly capable in Microsoft Office (Word, PowerPoint, and Excel).
• Able to design and develop engaging learning and communication materials across various formats.
• Comfortable manipulating data to derive trends and insights.
• Technical savvy with ability to learn new systems and tools.
• Strong critical thinking and problem-solving skills.
• Positive, proactive, and self-confident. 

• Demonstrated experience working and building relationships with diverse groups and stakeholders.

• Physically capable of lifting up to 50lbs and being on their feet regularly. 

• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias. 
• All other duties as assigned 

WHAT ARE WE LOOKING FOR?

• 1+ years of work experience, preferably in a Human Resources or Learning role. 

• Bachelor’s degree is preferred. 

• Prior experience with software that is frequently used in developing training is preferred. 

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind. 

Client Delight I own every client experience and its impact on results. 

Take Action I am empowered and empower others to act now. 

Grow Talent I own my development and invest in the development of others.  

Win Together I passionately connect with anyone, anywhere, anytime to achieve results. 

Communication Matters I speak up to create transparent, thoughtful and timely dialogue. 

Embrace Diversity I create an environment of awareness and respect. 

Always Innovate I am bold and creative in everything I do.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S.  Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living).  More information about EVERSANA’s benefits package can be found at eversana.com/careers.  EVERSANA reserves the right to modify this base salary range and benefits at any time. 

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at [email protected].

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