The Role
Support the Knowledge Manager to create and maintain learning content and logistics: edit training videos, manage the LMS and onboarding materials, schedule and promote programs, collect feedback and training data, and provide administrative support for companywide learning initiatives.
Summary Generated by Built In
Are you ready to join a growth-oriented team where creativity meets innovation? At Ware Malcomb, we are a dynamic and forward-thinking design firm committed to pushing the boundaries. Our team-oriented, collaborative approach ensures that every project is a blend of visionary design, seamless project delivery, and we are actively engaged with both the community and the industry. Discover our vibrant culture to get an inside look into life at Ware Malcomb and the programs we offer. https://waremalcomb.com/life-at-ware-malcomb/
The Learning Content Associate is a collaborative and detail-oriented role supporting Ware Malcomb’s internal training and development programs. Reporting to the Knowledge Manager, you will play a key role in enhancing team member development, productivity, and performance through engaging learning content. You will assist in preparing and editing video content, managing training logistics, and supporting companywide learning initiatives.
Your Role
- Support the Knowledge Manager in using AI and video editing tools to help generate training outlines, assessments, and video content, including producing training audio and creating accompanying graphics and slides.
- Maintain LMS content by updating courses, conducting recurring reviews, ensuring proper tagging, and supporting platform evaluation and implementation as the firm adopts updated tools. Assist with managing communications, tracking completions, and ensuring accurate reporting.
- Partner with discipline and enterprise teams to maintain and update team-specific onboarding paths, including managing automated onboarding rules. Collaborate with internal teams to ensure content accuracy, conduct recurring reviews to keep materials current, and collect feedback to improve the new hire experience.
- Support the re-establishment of Ware Malcomb's internship program, partnering with Talent Acquisition and HR on communications, planning, and intern kickoff events.
- Maintain the firmwide WMU training calendar and coordinate presenter kickoffs, touch bases, and run-throughs, supporting at least one firmwide presentation per month plus WMU Leadership special sessions. Upload recordings, post session recaps, and help promote upcoming sessions firmwide.
- Help analyze the effectiveness of training programs by collecting feedback and performance data to support continuous improvement.
- Support scheduling and calendar coordination for additional companywide learning and development programs.
- Promote learning initiatives through internal channels such as The Hub (Ware Malcomb’s intranet), the WM Leader Newsletter, MS Teams, and other communication platforms.
- Assist with applying training courses for continuing education credits, tracking application status, and communicating approvals firmwide.
- Support the Knowledge Manager in organizing and maintaining training content and knowledge-sharing resources on The Hub.
- Stay informed on trends and best practices in Learning & Development to support innovation and relevance in training programs.
- Provide general administrative assistance to the Strategic Initiatives team as needed.
Qualifications
- Bachelor’s Degree in relevant field which could include educational sciences, organizational development, human resources, or other related fields
- 1-2 years of work experience, which includes development training programs or instructional design
- Basic instructional design skills, preferably with exposure to e-Learning and self-guided learning
- Familiarity with program coordination
- Basic instructional design skills with a focus in e-Learning and self-guided learning
- Foundational project coordination skills with a willingness to learn program management
- Strong communication skills (both written and verbal)
- Ability to work in a fast-paced environment with cross-functional team members at all levels of the organization
- Ability to stay highly organized and manage multiple tasks efficiently
- Ability to collaborate effectively within a team environment and contribute to collective goals
- Ability to work independently under general supervision and effectively prioritize workload
- Proficiency in using software applications such as Canva and the Office Suite; tech-savvy with a strong inclination towards continuous learning
This is a full-time, long-term position.
Established in 1972, Ware Malcomb is a dynamic, forward-thinking commercial real estate design firm providing professional architecture, interior design, civil engineering, branding, building measurement, structural engineering and MEP engineering services to clients throughout the world. With office locations throughout the United States, Canada, Mexico and Brazil, the firm specializes in the design of office, industrial, science & technology, healthcare, multifamily, retail, hospitality and public/institutional projects.
The firm is also ranked among the top 10 Architecture/Engineering firms in Engineering News-Record’s Top 500 Design Firms and the Top 30 Interior Design Firms in Interior Design magazine’s Top 100 Giants. For more information, visit waremalcomb.com.
Skills Required
- Bachelor's degree in educational sciences, organizational development, human resources, or related field
- 1-2 years experience developing training programs or instructional design
- Basic instructional design skills with focus on e-Learning and self-guided learning
- Exposure to e-Learning development (preferred)
- Familiarity with program coordination
- Foundational project coordination skills and willingness to learn program management
- Strong written and verbal communication skills
- Ability to work in a fast-paced, cross-functional environment
- Highly organized with ability to manage multiple tasks efficiently
- Ability to collaborate effectively within a team
- Ability to work independently under general supervision and prioritize workload
- Proficiency with Canva and Microsoft Office Suite; tech-savvy and eager to learn
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The Company
What We Do
Established in 1972, Ware Malcomb is a contemporary and expanding full service design firm providing professional architecture, planning, interior design, civil engineering, branding and building measurement services to corporate, commercial/residential developer and public/institutional clients throughout the world. With office locations throughout the United States, Canada, Mexico and Brazil, the firm specializes in the design of commercial office, corporate, industrial, science & technology, healthcare, retail, auto, public/institutional facilities and renovation projects. Ware Malcomb is recognized as an Inc. 5000 fastest-growing private company and a Hot Firm by Zweig Group. The firm is also ranked among the top 15 architecture/engineering firms in Engineering News-Record’s Top 500 Design Firms and the top 25 interior design firms in Interior Design magazine’s Top 100 Giants. For more information, visit http://www.waremalcomb.com/news and view Ware Malcomb’s Brand Video at youtube.com/waremalcomb.
