Learning Consultant - Sales - Onsite

Posted 3 Days Ago
Be an Early Applicant
Troy, MI
In-Office
Mid level
Financial Services
The Role
The Learning Consultant will assess training needs, develop training materials, and implement training initiatives for mortgage sales and operations, ensuring effectiveness and engagement.
Summary Generated by Built In
Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.
We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.
 

Primary Function

The Learning Consultant will be primarily responsible for the assessment of sales and operational training needs across multiple channels, development of training material, implementation and presentation of Companywide training initiatives, and measurement of training effectiveness.

Principal Duties

  • Facilitate learning via classroom instruction and webinars; incorporate a variety of presentation methods and applications to accommodate adult learning styles.
  • Deliver new hire training and other departmental training programs; provide creative, effective classroom and web-based instruction throughout the organization.
  • Manage classroom environment, analyze results, and identify gaps in training needs.
  • Develop leader and participant guides, job aids, training curriculum and other required coursework that is clear, concise, and accurate.
  • Conduct comprehensive needs analysis to ensure that training fulfills the needs and objectives of the company.
  • Design exercises, instructional activities and training assessments that reinforce learning.
  • Partner with Subject Matter Experts (SME’s) to create and revise departmental procedures through process mapping.
  • Explore new ideas for improved workflow and automation enhancements.
  • Support departmental initiatives and identity ways to enhance training effectiveness.
  • Contribute to the overall success of the Training Dept. by identifying ways to continuously improve the learning process.
  • Performs related duties as assigned by supervisor.

Education and Experience Requirements  

  • Minimum two (2) to five (5) years of mortgage sales and/or operations experience. Experience in multiple channels a plus.
  • Minimum two (2) to five (5) years of professional training and classroom facilitation

Knowledge, Skill, and Ability Requirements  

  • Exceptional facilitation, presentation, and listening skills.
  • Understand adult learning principles and other learning theories and practices.
  • Ability to use creative and effective instructional design techniques to deliver high-class training.
  • Excellent verbal and written communication skills, attentive to details
  • Highly proficient in time management, organization, planning, and prioritization
  • Strong ability to perform at a high-level with a high-performance team.
  • Proven initiative, positive attitude, team oriented, self-motivated, and highly enthusiastic
  • Ability to manage changing priorities, meet deadlines and adapt to a changing business environment.
  • Strong interpersonal skills and ability to establish rapport.
  • Strong ability to forge partnerships and lasting relationships with internal business clients.
  • Committed to excellence, has strong work ethics, and takes pride in their work.
  • Proficient in Microsoft Office Suite - Word, Excel, PowerPoint, Publisher, Outlook
  • Familiar with web-based media, eLearning

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

 

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits:

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

  • Medical, dental, and vision insurance

  • Health Savings Account with employer contribution

  • 401(k) Retirement plan with employer match

  • Paid Maternity Leave/Parental Bonding Leave

  • Pet insurance

  • Adoption Assistance

  • Tuition reimbursement

  • Employee Loan Program

  • The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

Newrez NOW:

  • Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more

  • 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice

  • Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

  • Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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Top Skills

Microsoft Office Suite
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The Company
HQ: Fort Washington, PA
1,575 Employees

What We Do

Newrez LLC (Newrez) is a leading nationwide mortgage lender and servicer. As a lender, Newrez focuses on offering a breadth of industry-leading products, supported by a loan process that blends both human interaction and the benefits of technology into an unparalleled customer experience. Founded in 2008 and licensed to lend in 50 states, Newrez is headquartered in Fort Washington, Pennsylvania and operates multiple lending channels, including Correspondent Lending, Wholesale, Direct-to-Consumer, Retail, and a network of joint venture partners. Newrez’s servicing business consists of its performing loan servicing division, Newrez Servicing, and its special servicing division, Shellpoint Mortgage Servicing. Newrez also has several affiliates that perform various services in the mortgage and real estate industries. These include Avenue 365 Lender Services, LLC, a title agency, and E Street Appraisal Management LLC, an appraisal management company. Newrez is member of the New Residential Investment Corp. family. More information is available at www.newrez.com.


© 2022 Newrez LLC {f/k/a New Penn Financial, LLC}. All Rights Reserved. {Doing business as Newrez Mortgage in the states of Arkansas and Texas}. {Website approval pending with the New York Department of Financial Services.} This communication does not constitute a commitment to lend or the guarantee of a specified interest rate. All loan programs and availability of cash proceeds are subject to credit, underwriting and property approval. Programs, rates, terms and conditions are subject to change without notice. Other restrictions apply. Newrez LLC, 1100 Virginia Drive, Suite 125, Fort Washington, PA 19034. Corp NMLS#: 3013 (www.nmlsconsumeraccess.org). Additional licenses available at www.newrez.com. Equal Housing Opportunity.

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