Learning and Knowledge Manager (69177)

Sanitas is a global healthcare organization expanding across the United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for our patients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of our patients and their families creating a memorable experience through compassion, respect, and kindness.

Job Summary

The Learning and Knowledge Manager leads the design, development, implementation, and continuous improvement of enterprise learning strategies, partnering closely with corporate departments (including Operations, HR, Clinical, Finance, Compliance, IT, and other support functions) to assess capability gaps, design scalable learning solutions, oversee enterprise onboarding programs and strategic learning projects, and governs organizational knowledge assets, in order to support operational excellence, improve performance and standardization across the organization, and ensure employees have timely access to accurate, relevant, and effective learning resources. 

Essential Job Functions

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Develop and execute enterprise learning strategies aligned with organizational priorities, operational goals, and workforce capability needs.
• Partner with business leaders and corporate stakeholders to identify skill gaps, performance challenges, and development opportunities.
• Build scalable learning programs that support organizational growth, change initiatives, and operational transformation.
• Lead strategic learning project development from concept through implementation, including planning, stakeholder alignment, timelines, deployment, and measurement.
• Serve as an internal consultant to departments on learning strategy, capability building, and training effectiveness.

• Lead the full instructional design lifecycle for enterprise learning initiatives, including analysis, design, development, implementation, and evaluation.
• Design blended learning solutions including instructor-led training, e-learning, microlearning, virtual learning, job aids, SOP-based training, and performance support tools.
• Oversee training delivery for cross-functional corporate programs, ensuring consistency, engagement, and learner adoption.
• Ensure training content reflects operational workflows, compliance requirements, and organizational standards.
• Support facilitation and train-the-trainer initiatives as needed.

• Lead and continuously improve enterprise onboarding programs for corporate, operational, and support roles.
• Partner with leaders and HR to ensure onboarding experiences accelerate readiness, cultural integration, and role effectiveness.
• Standardize onboarding learning journeys, materials, role expectations, and knowledge transfer practices.
• Measure onboarding effectiveness and time-to-productivity outcomes.

• Establish governance for organizational knowledge assets, ensuring content accuracy, version control, accessibility, and ownership accountability.
• Maintain and optimize centralized knowledge repositories, SOP libraries, process documentation, FAQs, and support resources.
• Create sustainable processes for knowledge capture, updates, and cross-functional content management.
• Promote a culture of knowledge sharing and operational consistency.

• Manage multiple strategic learning initiatives simultaneously, balancing competing priorities and business deadlines.
• Build project plans, implementation timelines, communication strategies, stakeholder engagement plans, and adoption frameworks.
• Coordinate with SMEs, department leaders, compliance teams, and operational partners to execute initiatives successfully.
• Support LMS administration, deployment logistics, learner tracking, and reporting.

• Define success metrics for learning programs, onboarding, and knowledge initiatives.
• Measure effectiveness through learner performance, adoption, knowledge retention, business KPIs, audit readiness, and operational outcomes.
• Use data insights to refine curriculum, delivery methods, and learning strategies.
• Demonstrate measurable business impact and return on learning investment.

Supervisory Responsibilities

Leads the Knowledge management team assigned. 
 

Required Education

Bachelor’s degree in:

• Learning and Development
• Instructional Design
• Organizational Development
• Education
• Business Administration
• Healthcare Administration
• Related field

Required Experience

• Minimum 2+ years of experience in learning, training, instructional design, organizational development, knowledge management, or workforce development required.
• Experience leading enterprise or cross-functional learning initiatives.
• Experience managing strategic projects with multiple stakeholders.
• Experience designing and delivering corporate training programs.
• Experience supporting onboarding program design and execution.
• Experience working with LMS platforms and digital learning tools.

Required Knowledge, Skills, and Abilities

• Strategic learning program development
• Training strategy development
• Instructional design expertise
• Learning delivery and facilitation
• Knowledge management governance
• Learning project management
• Stakeholder management / executive partnership
• Cross-functional collaboration
• Change management
• Process improvement mindset
• Data analysis / learning metrics
• LMS administration
• Communication and presentation skills
• Organizational effectiveness
• Problem-solving and critical thinking
• Content governance / documentation control
• Strong business acumen

Preferred Qualifications

• Healthcare industry experience is preferred.
• Experience in regulated or compliance-driven environments is preferred.
• Experience supporting operational transformation or change management initiatives is preferred.

• Instructional Design certifications are preferred.
• Project Management certification is preferred.

Required Licenses and Certifications

• N/A

Financial Responsibilities

This position does not currently have financial responsibilities.

Budget Responsibilities

This position does currently have budget responsibilities.

Languages

• Advanced English is required.
• Bilingual Spanish is preferred.

Travel

Up to 30% traveling is required throughout Sanitas Operating regions 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

While performing the duties of this job the employee is regularly required to work standing up, walk, use hands to operate tools and equipment and must be able to exert regularly up to 10 pounds of force, frequently exert 30 pounds of force and occasionally exert 50 pounds of force to constantly perform the essential job functions. The employee will be frequently required to reach with hands and arms, bend, balance, kneel, crouch, crawl, push, and pull. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Environmental Conditions

Inside: The employee is subject to environmental conditions, protection from weather conditions but not necessarily from temperature changes. The worker is subject to noise; there may be sufficient noise to cause the worker to shout in order to be heard above ambient noise level.

Physical/Environmental Activities

Please confirm for the following questions if these working conditions are encountered Occasionally (1-33% of time on the job), Frequently (34-66% of time on the job), Constantly (67-100% of time on the job), or Not Applicable N/A

• Must be able to travel to multiple locations for work (i.e. travel to attend meetings, events, conferences). Occasionally (1-33% of time on the job)
• May be exposed to outdoor weather conditions of cold,heat, wet, and humidity. Frequently (34-66% of time on the job)
• May be exposed to outdoor or warehouse conditions of loud noises, vibration, fumes, dust, odors, and mists. Occasionally (1-33% of time on the job)
• Must be able to ascend and descend ladders, stairs, or other equipment. Not Required
• Subject to exposure to hazardous material. Not Required

We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive, and equitable culture for our employees and communities.

This job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the company. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder’s responsibility