At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future.
About This Role:
The Learning And Engagement Specialist plays a critical role in supporting the delivery of learning experiences and engagement programs across Forrester, including the coordination and tracking of required compliance training. This role is responsible for managing program logistics, supporting facilitators, and occasionally delivering sessions. The Learning And Engagement Specialist helps ensure employees experience learning that is seamless, relevant, and impactful, while meeting organizational and regulatory requirements. You’ll partner closely with learning program owners and stakeholders, while also supporting onboarding and engagement initiatives that shape Forrester’s culture and employee experience.
As learning and engagement continue to evolve in an AI-enabled workplace, this role brings curiosity, sound judgment, and a continuous learning mindset. Comfort using tools like Microsoft Copilot, and interest in how AI can enhance learning, engagement, and operations over time, will support success.
Job Description:
Manage logistics and participant experience for our core learning portfolio from enrollment to follow-up (including a brand new AIQ learning program aimed at helping employees apply AI thoughtfully and responsibly to their work).
Own compliance training coordination, tracking, and reporting to support organizational requirements.
Serve as the primary Workday Learning administrator, maintaining accurate data and a smooth learner experience.
Lead coordination and communication for two critical onboarding components: new-hire orientation (to support the best day-one experience possible) and starting blocks (for new hires in their first quarter).
Support the delivery of global engagement, volunteer, and other community building programs, ensuring thoughtful execution and companywide participation.
Draft clear program communication and maintain documentation to support consistent delivery across these items.
Job Requirements:
Three to five years’ experience in supporting or delivering learning programs, employee engagement initiatives, or other HR programs.
Experience with learning or HR systems; Workday Learning experience is strongly preferred.
Experience in supporting compliance-driven learning programs, including tracking, auditing, and reporting completion data.
Demonstrated ability to manage learning logistics and learner experience across multiple programs simultaneously, with high attention to detail.
Strong written communication skills and comfort partnering with facilitators and stakeholders.
AI literate and curious, with comfort using tools such as Microsoft Copilot to solve problems, streamline work, and support high-quality outcomes. Demonstrates a continuous learning mindset and interest in how AI can thoughtfully enhance learning, engagement, and operational effectiveness as tools continue to evolve.
Please note that the base salary range indicated here is inclusive of all applicable US geographies listed in this requisition. This salary range is based upon the position as described in the job listing. The offered compensation may vary within this range and is dependent upon the successful candidate’s primary work location, experience, training, education, and credentials.
Base salary range: $78,000 - $128,000
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We’re a network of knowledge and experience leading to richer, fuller careers. Here, we’re always learning. Whether you want to hone your strengths or discover new ones, Forrester is the place to go for it. It’s a place where everyone is given the tools, support, and runway they need to go far. We’ll be right there beside you, every step of the way.
Let’s be bold, together.
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FLSA Status:
Exempt
Here at Forrester, we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forrester’s recruitment process. If you would like to discuss a reasonable accommodation, please reach out to [email protected].
Forrester Research, Inc. is an Equal Employment Opportunity Employer. As a federal contractor, Forrester encourages veterans and individuals with disabilities to apply for employment.
Benefits at a Glance
Benefits at a Glance - Cambridge
Skills Required
- Three to five years' experience in supporting or delivering learning programs, employee engagement initiatives, or other HR programs
- Experience with learning or HR systems; Workday Learning experience is strongly preferred
- Experience in supporting compliance-driven learning programs, including tracking, auditing, and reporting completion data
- Demonstrated ability to manage learning logistics and learner experience across multiple programs simultaneously, with high attention to detail
- Strong written communication skills and comfort partnering with facilitators and stakeholders
- AI literate and curious, with comfort using tools such as Microsoft Copilot
What We Do
Forrester is one of the most influential research and advisory firms in the world. We help business and technology leaders use customer obsession to accelerate growth by putting their customers at the center of their leadership, strategy, and operations. Through Forrester’s proprietary research, consulting, and events, leaders from around the globe are empowered to be bold at work — to navigate change and chart new paths. Our unique insights are grounded in annual surveys of more than 675,000 consumers, business leaders, and technology leaders worldwide; rigorous and objective methodologies, including Forrester Wave™ evaluations; over 52 million real-time feedback votes; and the shared wisdom of our clients
