Concord is a full-scope loan servicer delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes. We are service-focused innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and customizable servicing solutions. Our subject matter experts proactively partner with clients to maximize portfolio performance at a competitive price.
The Learning & Development Specialist will develop, implement, and conduct learning and development programs for employees.
Duties and Responsibilities
- Assesses learning and development needs through surveys, interviews, focus groups, and communication with managers, instructors, and client representatives
- Creates, organizes, plans, and presents various forms of onboarding, orientation, and skills training for employees and clients
- Develops unique training programs to fulfill employees' specific needs to maintain or improve job skills
- Creates or acquires and maintains training procedure manuals, guides, course materials, and job aids
- Presents learning and development programs using various forms and formats, including group discussion, lecture, simulations, and videos
- Maintains records of learning and development activities, attendance, results of tests and assessments, and retraining requirements
- Assesses training materials prepared by Subject Matter Experts or other instructors
- Evaluates program effectiveness through assessments, surveys, and feedback
- Maintains knowledge of the latest trends in learning and development
- Performs other related duties as required
- Ability to travel as needed by clients and projects
Requirements
- Bilingual (English/Spanish) is required
- Excellent interpersonal skills with the ability to work with a wide range of cultural, leadership, and learning styles
- Excellent verbal and written communication skills
- Strong presentation skills
- Adept with a variety of multimedia training platforms and methods
- Ability to evaluate and research training options and alternatives
- Ability to design and implement effective learning and development programs
- Proficient with Microsoft Office Suite and related software programs
- Basic knowledge of timeshare operations, collections techniques and negotiation skills, and Adult Learning principles
- Training certification through Mexican Department of Labor, as needed
Benefits
- Monthly Salary 20,000 MXN
- Grocery tickets 2,000 MXN
- Internet Bonus 1,000 MXN
- Life Insurance
- Medical Insurance
- Dental Insurance
- Law Benefits
Top Skills
What We Do
Concord is a full-scope loan servicer delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes. For over three decades, Concord has delivered award-winning financial technology and support for unparalleled efficiency, accuracy, and flexibility. Concord serves clients globally and operates facilities in the United States and Mexico.
To learn more about our comprehensive services, visit www.concordservicing.com.
