The Role
The Learning & Development Specialist designs, delivers, and evaluates training programs enhancing employee capabilities and supports talent development initiatives.
Summary Generated by Built In
Job Description – Learning & Development Specialist
Location: Ikeja, LagosDepartment: Human Resources
Reports to: Talent Development Supervisor / HR ManagerAbout PalmPayPalmPay is a leading fintech platform committed to driving financial inclusion across Africa and beyond. With over 40 million users, we provide innovative, accessible, and rewarding digital financial services. As we scale, developing our people is central to sustaining growth and building a high-performance culture.Role OverviewThe Learning & Development (L&D) Specialist will support the design, delivery, and evaluation of learning initiatives that enhance employee capabilities and strengthen PalmPay’s talent pipeline. This role is ideal for a motivated professional within financial services, who is passionate about developing people, leveraging technology for learning, and fostering a culture of continuous growth.Key ResponsibilitiesLearning Program Design & Delivery
- Assist in assessing learning needs across departments and translating them into effective training programs.
- Support the design and delivery of learning content (classroom, virtual, e-learning, and blended programs).
- Facilitate onboarding sessions and recurring training workshops to support employee development.
- Develop and update training materials, manuals, and guides to ensure relevance and alignment with business goals.
- Manage training calendars, logistics, and communications.
- Coordinate with external training providers and track service delivery.
- Maintain learning records, attendance, and completion rates using the Learning Management System (LMS).
- Collect participant feedback and measure training effectiveness through surveys, assessments, and performance data.
- Provide reports and insights on training participation, outcomes, and ROI.
- Support the Talent Development Supervisor in preparing monthly and quarterly L&D reports.
- Contribute to career development programs, mentorship initiatives, and talent pipelines.
- Promote a culture of self-learning by curating digital resources and encouraging knowledge sharing.
- Support initiatives around leadership development, compliance training, and soft skills enhancement.
- Bachelor’s degree in Human Resources, Business Administration, Psychology, or related field.
- 3–5 years of Learning & Development or HR experience, preferably in the financial services or fintech industry.
- Hands-on experience with training design, facilitation, and evaluation.
- Familiarity with Learning Management Systems (LMS) and e-learning tools.
- Strong facilitation, presentation, and communication skills.
- Ability to translate learning needs into actionable training interventions.
- Analytical mindset with experience using data to measure training effectiveness.
- Strong organizational skills with the ability to manage multiple priorities.
- Proficiency in MS Office Suite and comfort with digital learning platforms.
- Collaborative, adaptable, and passionate about people development.
- % completion of assigned training programs.
- Employee satisfaction scores for training sessions.
- Improvement in post-training assessments or job performance.
- Training participation and attendance rates.
- Efficiency in managing training logistics and reporting timelines.
- Competitive salary and performance bonus.
- Health and wellness benefits.
- Career development opportunities, including certifications and professional training.
- A collaborative and innovative work culture in a fast-growing fintech.
Top Skills
E-Learning Tools
Learning Management Systems (Lms)
Ms Office Suite
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The Company
What We Do
PalmPay is building the financial superapp for Africa
