Learning and Development Specialist

iKhokha is a place where chance-takers become change-makers. At iKhokha, we believe in better. As you'd expect, our pace is fast-moving and ever-changing. We like it that way.  As one of the fastest-growing FinTech's in Africa, we've built a team of global change-makers who want to make an impact. If you believe in a better future, be a chance-taker and help us empower small businesses in South Africa.

You’ll be the architect of growth, working alongside the Learning Manager to craft and deliver learning solutions that actually make a difference. From spotting training needs to diving into analytics, developing engaging training material, and running impactful programs, you’ll help turn potential into performance.

It’s not just about upskilling—it’s about future-proofing our people and making sure every learning experience leaves a lasting mark on the iK Tribe. 

In addition to the above, you will: 

Planning & Coordination: 

• Sourcing details or service providers for learning and development interventions as defined by the learning objectives, alongside the Learning coordinator 
• Brief service providers on the specific requirements of the programmes 
• Communicate with stakeholders on course details 
• Manage delegates responses for the relevant courses 
• Assist in facilitating, collecting, capturing and sorting of any information arising from the training needs analysis 
• Ensuring the project management boards where projects are managed are up to date 
• Co-ordinate in-house and external training 
• Preparing the training facilities (if internal or at an offsite venue) 
• Organise travel, catering and accommodation requirements for service providers and or delegates 
• Ownership of the training calendar/ plan for the year and assist in initiating these planned sessions 
• Manage and facilitate the monthly induction programme for the business, including preparation of the induction presentation manual;  
• Co-ordinate diaries for the Learning Manager and induction presenters 

Learning & Development:  

• Develop a competency frame, training needs analysis and a training matrix 
• Work with finance to reconcile accounts relating to external service providers 
• Produce compelling learning material using in house capacity or external service providers where necessary 
• Collaborate with subject matter experts across the business to create learning material 
• Proactively prepares creative and high impact communications to entice learners to engagement 
• Ensure adherence to relevant legislation 
• Support initiatives to drive a learning culture 
• Liaise with the relevant SETAs for any skills programmes 
• Support the business units with graduate programme initiatives and Learnership programmes 
• Maintain the learning policy on an ongoing basis 
• Develops assessment instruments to evaluate program effectiveness leveraging various assessment models 
• Develops surveys to understand the business and learner needs 

Reporting:  

• Monthly reporting on all Learning and development areas to Stakeholders 
• Reporting on monthly learning expenditure and ensuring the budget is constantly up to date 
• Highlighting and analysing trends and patterns within the L&D space 
• Ensure accurate record keeping monthly for reporting purposes 
• Analyse learning and development evaluations and general feedback to drive continuous improvements to programmes and changes to service providers 
• Updating all trackers for L&D 
• Manage iKhokha’s online learning platform, LinkedIn Learning, as a super user. This includes ensuring that licenses are up to date. Responsible for monitoring the effectiveness of LinkedIn Learning and making recommendations 
• Assists with the Annual Training Report and Workforce Skills Planning report, and collation of supporting documentation 
• Maintain and drive usage of the company’s learning management system monthly 

HR Admin:  

• Assisting with ad hoc HR initiatives 
• Assist employees with any L&D related queries 
• Maintain regular contact with learners to ensure that any roadblocks are addressed proactively and learners are supported 

Research:  

• Proactively researches relevant topics, advancements in the field of fintech and learning & development 
• Engage in continuous learning and professional development, keeping current with business trends and compliance requirements of the job 
• Remain up to date with relevant trends in the learning domain and tech domain. 

• Degree in HR or any relevant tertiary qualification 

Deal breakers:

• 3-5 years experience in a high-performing, fast-paced Learning & Development, Human Resources or Fintech environments.  

Additional Skills & Knowledge: 

• Functional experience in talent development, training, facilitation, general HR administration, managing SETA funded programmes; 
• Instructional Design experience and developing creative learning material;  
• Experience with Learner Management Systems and e-learning portals (including LinkedIn Learning); 
• High sense of responsibility and pride in their work;  
• Self-driven, go-getter who can prioritise work effectively; 
• Accuracy in execution, attention to detail and reliability in meeting set deadlines and work with sense of urgency 
• Strong analytical skills and database acumen; 
• High learning agility and growth mindset;  
• Effective communicator with strong verbal and written communication skills;  
• Ability to work in a fast-paced environment and handle multiple projects on go;  
• Outstanding interpersonal skills to build cross-functional relationships, partnering and teaming skills, and ability to influence others; 
• Tech-savvy and proficient in MS Office applications, project management tools, and other on-demand, online meeting, web conferencing, and video conferencing applications that can facilitate communication and learning 

Perks of joining the Tribe? 

• Work in a high-growth company with tangible results you're accountable for. 
• Competitive remuneration and benefits, including reduced Gap cover rates. Medical Aid and Group Risk scheme contributions. 
• Visionary leadership. 
• Seize the opportunity for study leave.   
• Access to on-demand learning at your fingertips. 
• Experience a friendly, collaborative culture with a team of all-round-lekker humans (it’s true, we surveyed our Employees, and they told us so). 
• If you find yourself at HQ, coffee on tap and a selection of hot beverages provided by our very own onsite Barista.