Learning and Development Specialist/Coordinator

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Contract type: Full Time (37.5 hours) – Permanent
Location: Remote (UK)
INTERNAL CANDIDATES ONLY - CLOSING DATE 2/11/2025
To provide high-quality programme management and administrative support for strategic staff development initiatives. This role ensures the smooth delivery, coordination, and scalability of initiatives offered by the L&D team by managing logistics, communications, data tracking, and platform support. It plays a critical role in enhancing the learning experience for participants and contributing to Study Group’s strategic goals for staff, manager and leadership development.
ABOUT THE ROLE

• Lead the coordination and delivery of a range of learning and development programmes
• Manage end-to-end logistics for workshops, mentoring, peer support groups, and online learning experiences across multiple time zones.
• Own scheduling, communications, and access to learning materials to ensure a seamless participant experience.
• Support the creation and delivery of new staff induction content and contribute to the continuous improvement of onboarding processes.
• Administer and maintain learning platforms (e.g. My Development, Insendi), including setup, user access, content updates, and reporting.
• Promote learning and development activity through available channels to drive engagement and visibility.
• Provide first-line support via the shared mailboxes, delivering a consistently high standard of service to all staff.
• Track participant progress, feedback, and outcomes across programmes, supporting internal reviews and external reporting (e.g. to Advance HE).
• Develop and maintain scalable systems and processes to support the long-term growth and sustainability of L&D initiatives.

ABOUT YOU

• Experience in an administrative role preferably within education or HR environment
• Demonstrated experience in providing high-quality customer service, including managing enquiries, resolving issues, and maintaining positive stakeholder relationships.
• Experience managing coordinating, planning or scheduling and communicating across multiple time zones / stakeholder groups / cultures.
• Experience in collecting, analysing, and reporting data to inform decision-making and/or drive continuous improvement.
• Strong organisational and administrative skills, with the ability to manage multiple priorities and deadlines independently.
• Excellent written and verbal communication skills, with confidence in engaging with diverse stakeholders.
• Proficiency in Microsoft 365 suite and the ability to learn new systems quickly.
• Understanding of learning and development principles and practices,
• Ability to analyse and report on data to support continuous improvement.
• Proactive, adaptable, and solution-focused, with a commitment to delivering high-quality support.
• Passionate about staff development and creating positive learning experiences.
• Collaborative and approachable, with a strong customer service mindset.
• Comfortable working independently and taking ownership of tasks.
• Discreet and professional, with a strong sense of responsibility and confidentiality.
• Contributes to a culture of continuous learning and improvement by being resourceful, responsive, and committed to making the most of available tools and systems.

ABOUT US
Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.
ORGANISATIONAL COMPLIANCE
Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification.
We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.
We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.